Senior Site Reliability Engineer

EPAM Systems, Inc.; México; A distancia; MXN 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off and sick leave

Upskilling and cert courses

LinkedIn Learning access

Descripción de la vacante

EPAM Systems, Inc. is seeking a hands-on Senior Site Reliability Engineer to maintain and enhance a Java services ecosystem, collaborating with an SRE peer and backend team.

You will focus on reliability, observability, and on-call readiness to keep services healthy. Responsibilities include on-call support for identity services during business hours, troubleshooting complex production issues, deploying patches, and building dashboards to surface system health and SLO adherence.

Formación

• 3+ years of SRE/DevOps experience with distributed systems.
• Experience on-call support for production services.
• Hands-on AWS in production environments.
• Strong debugging with logs and telemetry.
• Excellent written communication during incidents.

Responsabilidades

• Provide on-call support for Java backend identity services during business hours.
• Troubleshoot complex production issues using logs and telemetry and drive root-cause resolution.
• Prepare and deploy patches to address issues in cloud infrastructure.
• Improve service reliability by implementing practical changes that reduce errors and instability.
• Build and refine metrics and dashboards to surface platform health and service behavior.
• Monitor SLOs and propose code changes that improve SLO attainment as issues arise.
• Create and improve runbooks to standardize operational response and reduce time to recovery.
• Communicate incidents and operational risks clearly in writing during live response.
• Collaborate closely with engineers to align operational practices with service ownership.

Conocimientos

On-call support

AWS in production

DynamoDB

ElastiCache

Git

Gradle

Troubleshooting

Telemetry

Communication

English B2

Herramientas

DynamoDB

ElastiCache

Git

Gradle

Kubernetes

Terraform

Grafana

New Relic

Kafka

Descripción del empleo

We are looking for a hands-on Senior Site Reliability Engineer to help maintain, enhance, and support a Java services ecosystem in close collaboration with an SRE peer and a backend engineering team. You will strengthen reliability, observability, and operational readiness while participating in on-call support.ResponsibilitiesProvide on-call support for Java backend identity services during business hoursTroubleshoot complex production issues using logs and telemetry and drive root-cause resolutionPrepare and deploy patches to address issues in cloud infrastructureImprove service reliability by implementing practical changes that reduce errors and instabilityBuild and refine metrics and dashboards to surface platform health and service behaviorMonitor SLOs and propose code changes that improve SLO attainment as issues ariseCreate and improve runbooks to standardize operational response and reduce time to recoveryCommunicate incidents and operational risks clearly in writing during live responseCollaborate closely with engineers to align operational practices with service ownershipRequirements3+ years of Site Reliability Engineering or DevOps experience supporting distributed systemsStrong on-call support experience for production services and incident response during business hoursProven experience with Amazon Web Services in production environmentsHands-on experience with Amazon DynamoDB and Amazon ElastiCacheStrong Git skills for collaborating on operational and reliability code changesSolid Gradle knowledge for building and maintaining Java-based servicesStrong troubleshooting skills using logs and telemetry to identify root causesClear written communication skills for documenting and reporting operational issues during incidentsProactive learning mindset to absorb complex information quickly and apply it under pressureUpper-Intermediate English proficiency (B2)Nice to haveKubernetesTerraformGrafanaNew RelicApache KafkaWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.