Senior ServiceNow Developer

CompuCom; Ciudad de México; A distancia; MXN 400,000 - 600,000; A tiempo parcial

Descripción de la vacante

A technology consulting company is seeking a Senior ServiceNow Developer to join their IT team. This remote role requires extensive experience in ServiceNow development, particularly in IT Service Management and IT Operations Management. The ideal candidate will design efficient solutions, customize applications, and collaborate with various stakeholders. Strong scripting skills and ITIL knowledge are essential for driving successful outcomes.

Formación

• 5+ years of hands-on ServiceNow development experience.
• Expertise in ServiceNow ITSM modules and ITOM components.
• Strong understanding of scripting and automation.

Responsabilidades

• Design and implement ServiceNow solutions within ITSM and ITOM.
• Customize ServiceNow applications using scripts and workflows.
• Collaborate with stakeholders to translate requirements into solutions.

Conocimientos

ServiceNow ITSM modules expertise

JavaScript proficiency

ITIL best practices knowledge

Strong communication skills

Educación

ServiceNow Certified System Administrator (CSA)

Herramientas

JavaScript

REST/SOAP APIs

Descripción del empleo

Overview

Job Title: Senior ServiceNow Developer

Location: Remote

Job Type: Contract

Department: IT / ServiceNow Practice

About the Role

We are seeking a Senior ServiceNow Developer to join our dynamic IT team. The ideal candidate will bring deep expertise in ServiceNow development with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. This role will be instrumental in designing, developing, and implementing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise.

Responsibilities

• Design, develop, and implement ServiceNow solutions primarily within ITSM and ITOM (Discovery, CMDB, Event Management, Service Mapping, etc.)
• Customize and configure ServiceNow applications and modules to meet business and customer requirements using scripting (JavaScript, Glide), workflows, Business Rules, UI Policies, and IntegrationHub.
• Lead or contribute to platform upgrades, patching, and migrations, ensuring minimal disruption to services.
• Develop and maintain integrations with third-party systems (e.g., monitoring tools, CMDB data sources) using REST, SOAP, MID Servers, and other protocols.
• Collaborate closely with ServiceNow architects, product owners, and business stakeholders to translate requirements into effective solutions.
• Maintain strong documentation and participate in code reviews and platform governance practices.
• Proactively identify platform optimization and automation opportunities within ITSM/ITOM processes.
• Provide advanced troubleshooting, support, and guidance on best practices for ServiceNow development and architecture.

Required Qualifications

• 5+ years of hands-on ServiceNow development experience, with a clear track record in delivering robust ITSM and ITOM solutions.
• Expertise in ServiceNow ITSM modules: Incident, Problem, Change, Request, Service Catalog, Knowledge, SLAs, etc.
• Strong experience with ITOM components: Discovery, CMDB, Event Management, Service Mapping, and Orchestration.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Client Scripts, Business Rules, Script Includes, etc.)
• Hands-on experience with Flow Designer, IntegrationHub, and MID Server architecture.
• ServiceNow Certified System Administrator (CSA) required; additional certifications such as ITSM, ITOM, or Application Developer are a plus.
• Strong understanding of ITIL best practices.
• Excellent communication and stakeholder management skills.
• Hands-on experience with NowAssist

Preferred Skills

• Demonstrated success with CMDB automation
• Familiarity with Agile/Scrum methodologies.
• Experience working in large enterprise environments.
• Exposure to Security Operations, GRC, or Performance Analytics is a plus, but not required.
• Minimal or no focus required on HRSD; candidates with HRSD-only experience may not be a fit for this role.
• ITIL Foundations Certification

Qualifications

Self-Knowledge

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.