Senior Salesforce Service Cloud Engineer

Concentrix; Torreón; Presencial; MXN 558.000 - 781.200; Jornada completa

Descripción de la vacante

A leading IT services company in Torreón is seeking a Salesforce Service Cloud Specialist to handle complex platform configurations and enhancements. The role demands 4–6 years of Salesforce Service Cloud experience, including skills in Omni-Channel management, data modeling, and Salesforce DevOps tools. Candidates should hold relevant Salesforce certifications and demonstrate proficiency in declarative tools. This full-time position is ideal for those looking to advance their career in a dynamic tech environment.

Formación

• 4–6 years hands-on experience administering Salesforce Service Cloud.
• Experience with Omni-Channel routing and assignment rules.
• Strong knowledge of SOQL and data modeling.

Responsabilidades

• Configure and manage Omni-Channel routing and assignment rules.
• Design reports and dashboards to enhance case responsiveness.
• Utilize SOQL for efficient data querying and modeling.

Conocimientos

Salesforce CRM deep understanding

Declarative tools and custom coding

Data migration and management best practices

DevOps tools (Salesforce DevOps Center, Copado, Gearset)

CI/CD and Agile methodologies

Educación

Salesforce Certifications (Advanced Administrator, Service Cloud Consultant)

Herramientas

Lightning Web Components (LWC)

Experience Cloud

Descripción del empleo

A leading IT services company in Torreón is seeking a Salesforce Service Cloud Specialist to handle complex platform configurations and enhancements. The role demands 4–6 years of Salesforce Service Cloud experience, including skills in Omni-Channel management, data modeling, and Salesforce DevOps tools. Candidates should hold relevant Salesforce certifications and demonstrate proficiency in declarative tools. This full-time position is ideal for those looking to advance their career in a dynamic tech environment.