Senior Salesforce Service Cloud Admin (Remote)

Concentrix - CA; México; A distancia; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading technology services provider is seeking a Salesforce Service Cloud Specialist to manage large-scale Salesforce environments and implement innovative solutions. Candidates should have hands-on experience with Salesforce Service Cloud, including data management and Omni-Channel configuration. This position offers a remote work option for those in Mexico, emphasizing collaboration and documentation duties within an agile framework.

Formación

• 4–6 years hands-on experience administering Salesforce Service Cloud.
• Experience with configuration and management of Service Cloud Voice.
• Production-grade experience with Salesforce products like Service Analytics.

Responsabilidades

• Manage large-scale Salesforce environments for operational efficiency.
• Create technical documentation such as change sets and architecture flows.
• Deploy and configure experience cloud sites.

Conocimientos

Salesforce CRM platform knowledge

SOQL proficiency

Omni-Channel configuration

Data management

DevOps practices

Agile methodologies

Herramientas

Salesforce DevOps Center

Copado

Gearset

Descripción del empleo

A leading technology services provider is seeking a Salesforce Service Cloud Specialist to manage large-scale Salesforce environments and implement innovative solutions. Candidates should have hands-on experience with Salesforce Service Cloud, including data management and Omni-Channel configuration. This position offers a remote work option for those in Mexico, emphasizing collaboration and documentation duties within an agile framework.