Senior Salesforce Business Analyst - Remote MX

Ingredion Incorporated (Corporate); Región Centro; Remote; MXN 1,679,000 - 2,239,000; Full time

Benefits offered by this job

Remote work

Job summary

Ingredion Incorporated is seeking a Senior Salesforce Business Analyst to drive high-value Salesforce initiatives in an agile environment. You will partner with business stakeholders, IT, and vendors to deliver automation, process improvements, analytics and an optimized user experience.

You will lead requirements gathering, roadmap planning, testing, change management and training, while ensuring documentation and governance.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of increasing responsibility and impact in business analysis, product management, data analysis, system administration, solution architecture, or business intelligence.
• Salesforce certification is highly desired (e.g., Admin, Advanced Admin, Sales Cloud Consultant).
• Deep Salesforce expertise, or translatable experience with other CRM platforms, including system administration, user setup and maintenance, role hierarchy, profiles & permissions, security, page layouts, objects, fields, workflow, approval processes, formulas, queues, assignment rules, and data management.
• Experience in leading and managing complex projects with corresponding change management.

Responsibilities

• Work with the business to identify opportunities for driving sales productivity and effectiveness through technology, data, and process improvement.
• Manage the product roadmap, prioritization, release planning, and delivery of key features for the business processes and technologies you oversee.
• Perform the Senior Business Analyst role in often complex technical projects, overseeing requirements gathering, research, testing, deployment, documentation, training, communication, and user enablement.
• Manage, track, and ensure the timely resolution of risks, blockers, issues, and bugs.
• Review, test, and measure business impact of CRM enhancements to ensure they are providing business value and delivering expected ROI. Develop test cases and UAT plans.
• Stay current with Salesforce releases and evaluate new features for implementation.
• Develop training materials and facilitate end user training sessions on Salesforce.com.
• Measure and report on performance, achievements, and outcomes.
• Participate in cross-functional teams that address strategic business issues involving CRM.
• Partner with Salesforce and other vendor teams to drive engagement, adoption and capability development.

Skills

Salesforce Admin

Sales Cloud

CRM analytics

Stakeholder management

Project management

Education

Bachelor's degree

Tools

SAP

Job description

Ingredion Incorporated is seeking a Senior Salesforce Business Analyst to drive high-value Salesforce initiatives in an agile environment. You will partner with business stakeholders, IT, and vendors to deliver automation, process improvements, analytics and an optimized user experience.

You will lead requirements gathering, roadmap planning, testing, change management and training, while ensuring documentation and governance.