Senior Remote SaaS Technical Support Engineer

Varicent; Tijuana; A distancia; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Technical Support Representative to join its world-class team in Tijuana. This fully remote role involves troubleshooting complex SaaS solution issues, providing expert customer support, and collaborating with cross-functional teams. The ideal candidate has strong technical skills and a background in technical support, along with a passion for helping clients succeed. Join us in transforming the Sales Performance Management market!

Servicios

Market Leading Compensation Package

Wellness Programs

Remote Work Flexibility

Comprehensive Employee Insurance Coverage

Continuous development opportunities

Formación

• 5 years of experience in a technical support or application support role ideally within a SaaS environment.
• Strong understanding of relational databases and SQL scripting.
• Familiarity with client-server architecture and web-based application support.

Responsabilidades

• Resolve technical issues through investigation and problem analysis.
• Troubleshoot incidents using detailed problem descriptions and error traces.
• Provide multichannel support via CRM, email, and video conferencing.

Conocimientos

Technical support experience

SQL scripting

Relational databases

Client-server architecture

Log file analysis

Network fundamentals

APIs and REST-based integrations

Technical explanation to non-technical users

High-volume case management

Educación

Bachelor's degree or equivalent

Herramientas

Browser developer tools

Descripción del empleo

A leading technology firm is seeking a Technical Support Representative to join its world-class team in Tijuana. This fully remote role involves troubleshooting complex SaaS solution issues, providing expert customer support, and collaborating with cross-functional teams. The ideal candidate has strong technical skills and a background in technical support, along with a passion for helping clients succeed. Join us in transforming the Sales Performance Management market!