Senior Reinsurance Claims Leader, Mexico — Hybrid

Marsh Agency; Estado de México; Hybrid; MXN 2,000,000 - 3,000,000; Full time

Job summary

Marsh Re-FAC Mexico seeks a senior leader to head claims across Mexico, driving strategic direction and technical excellence in complex facultative reinsurance. You will lead a high-performing team, shape client outcomes, and partner with Placement and Claims to strengthen Marsh Re’s market position.

Based in Mexico City with hybrid collaboration, you will engage senior clients, reinsurers and internal stakeholders, delivering timely, commercially balanced advice and championing governance and

Qualifications

• Bachelor’s degree required; postgraduate qualification is an advantage.
• 9 year minimum experience in complex reinsurance claims.
• Strong knowledge of reinsurance wordings, coverage analysis and claims negotiations.
• Proven leadership experience managing high-performing teams.
• Experience engaging with senior clients, reinsurers and executive stakeholders.
• Strong understanding of the Latin American reinsurance market is highly desirable.
• Fluent Spanish and English.

Responsibilities

• Lead and execute the Claims strategy for Marsh Re FAC Mexico, aligned with regional and global priorities.
• Build a high-performing Claims function focused on technical excellence, client advocacy and operational consistency.
• Promote a culture of accountability, collaboration, innovation and continuous improvement.
• Contribute actively to regional initiatives, sharing best practices and driving consistency across LAC.
• Provide strategic oversight of complex facultative reinsurance claims across multiple lines of business.
• Develop claims strategies that maximize recoveries while protecting clients’ commercial interests.
• Deliver timely, technically sound and commercially balanced claims advice.
• Ensure effective coordination throughout the entire claims lifecycle.
• Act as the trusted claims advisor for clients, brokers, reinsurers, and LCPA.
• Build and maintain strong relationships with key clients, reinsurers and strategic market stakeholders.
• Lead complex negotiations involving coverage, liability, quantum and settlement strategies.
• Represent Marsh Re in strategic client meetings, market discussions and industry forums.
• Support business development, client retention and growth initiatives through claims expertise.
• Partner closely with Placement teams to strengthen Marsh Re’s value proposition.
• Participate in client presentations, renewal strategies and major account discussions.
• Identify opportunities where Claims can create additional value and strengthen client relationships.
• Build, develop and inspire a high-performing Claims team.
• Coach and mentor team members while fostering professional development and succession planning.
• Encourage collaboration, knowledge sharing and continuous learning.
• Create an inclusive and high-performance culture focused on excellence.
• Ensure high standards of claims governance, reporting and regulatory compliance.
• Monitor service quality, operational performance and key performance indicators.
• Identify opportunities to improve processes, technology and operational efficiency.
• Drive consistent adoption of best practices across the Claims function.

Skills

Strategic Leadership

Commercial Acumen

Technical Claims Expertise

Client Centricity

Influencing & Negotiation

Relationship Management

Decision Making

People Leadership

Collaboration Across Borders

Resilience & Adaptability

Continuous Improvement Mindset

Education

Bachelor's degree

Postgraduate qualification

Job description

Marsh Re-FAC Mexico seeks a senior leader to head claims across Mexico, driving strategic direction and technical excellence in complex facultative reinsurance. You will lead a high-performing team, shape client outcomes, and partner with Placement and Claims to strengthen Marsh Re’s market position.

Based in Mexico City with hybrid collaboration, you will engage senior clients, reinsurers and internal stakeholders, delivering timely, commercially balanced advice and championing governance and