Senior Program Manager, Amazon Operations, Amazon Mexico Operations

Amazon Inc.; Ciudad de México; On-site; MXN 1,200,000 - 2,000,000; Full time

Job summary

Amazon Inc. is seeking a Senior Program Manager to lead and scale high-impact programs across the organization, combining strategic leadership with operational execution to drive growth and success of complex cross-functional initiatives.

The role requires driving transformational impact at the intersection of operations, technology, and business strategy in a fast-paced environment. You will lead cross-functional program initiatives, design scalable operational frameworks, establish KPIs, and

Qualifications

• Bachelor's degree required or equivalent.
• 6+ years of program or project management experience.
• Experience managing teams and cross-functional programs.
• English language skills—reading, writing and speaking.

Responsibilities

• Strategic operations leadership across multiple business units and geographies.
• Own end-to-end strategy development and multi-phase program execution.
• Develop integration strategies across cross-functional teams.
• Establish KPIs and track program performance and impact.
• Collaborate with Operations, Product, Technology and Business teams.

Skills

Program management

Team leadership

Cross-functional collaboration

English proficiency

Education

Bachelor's degree

Job description

Description

About the Role: We're looking for an exceptional Senior Program Manager to lead and scale high-impact programs across the organization. This role combines strategic leadership with operational execution to drive the growth and success of complex, cross-functional initiatives while ensuring seamless coordination across multiple teams and workstreams.

This role presents a unique opportunity to drive transformational impact while working at the intersection of operations, technology, and business strategy. The ideal candidate will lead high-visibility programs that deliver measurable results at scale. If you're passionate about building scalable operations, driving program excellence, and leading high-impact initiatives in a fast-paced environment, this role offers the chance to make a lasting impact on the business.

Key job responsibilities

• Strategic Operations Leadership Lead the design and execution of large-scale programs across multiple business units and geographies
• Develop and execute integration strategies across cross-functional teams and operational workstreams
• Design and implement scalable operational frameworks focusing on efficiency and cost optimization
• Create and manage performance measurement systems to track program success and business impact

Program Development & Execution

• Own end-to-end strategy development and execution for complex, multi-phase programs
• Drive program expansion and optimization to improve operational efficiency and reduce costs
• Develop comprehensive onboarding processes, playbooks, and growth strategies for new initiatives
• Establish and monitor key performance indicators for program effectiveness
• Lead initiatives to enhance customer and stakeholder experience through improved operational capabilities

Stakeholder Management & Collaboration

• Build and maintain strong partnerships across Operations, Product, Technology, and Business teams
• Manage multiple concurrent projects and initiatives across diverse stakeholder groups
• Ensure alignment between program objectives, operational capabilities, and business requirements
• Drive continuous improvement across the program lifecycle and value chain

Basic Qualifications

• Bachelor's degree
• Experience managing teams
• Experience in program or project management
• 6+ years of program or project management experience
• English Language - Reading, Writing and Speaking

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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