Senior Process Analyst

Tekshapers; Jalisco; Presencial; MXN 600.000 - 760.000; Jornada completa

Descripción de la vacante

Tekshapers busca un Senior Process Analyst para liderar iniciativas de mejora de procesos y transformación operativa. Debe diseñar, mapear y optimizar flujos, y colaborar con equipos multifuncionales para lograr mejoras medibles mediante técnicas de Lean Six Sigma y BPMN.

El rol implica gestionar 2–3 áreas de proceso, documentar mejoras y monitorear KPI para orientar decisiones, con enfoque en la eficiencia operativa y la reducción de riesgos.

Formación

• 7–10 años de experiencia en mejora de procesos / BPM / transformación de operaciones.
• Experiencia gestionando workstreams de optimización de procesos.
• Conocimiento sólido de técnicas de análisis y mejora de procesos (Lean Six Sigma).
• Experiencia en BPM, mapeo/modelado de procesos.
• Experiencia en BPMN para mapeo y mejora (perspectiva funcional).
• Habilidades analíticas, de comunicación y coordinación con stakeholders.
• Gestión de workstreams de optimización en 2–3 áreas de proceso.
• Evaluar flujos actuales e identificar ineficiencias y cuellos de botella.
• Análisis estructurado para proponer mejoras.
• Uso de datos para apoyar decisiones y mejoras.
• Identificar oportunidades para usar tecnología en la mejora de procesos.
• Apoyar implementación de mejoras y iniciativas.
• Mantener documentación detallada de procesos y mejoras.
• Seguimiento de rendimiento y análisis de KPI.
• Colaborar con equipos transversales.
• Apoyar difusión de conocimiento.
• Identificar riesgos y elevar con recomendaciones.
• Contribuir a la mejora continua en el alcance asignado.

Responsabilidades

• Liderar y coordinar iniciativas de optimización de procesos en 2–3 áreas.
• Analizar procesos existentes, identificar cuellos de botella y proponer mejoras.
• Desarrollar y mantener documentación de procesos y mejores prácticas.
• Trabajar con equipos multifuncionales para implementar cambios.
• Monitorear KPI y métricas para evaluar impacto de mejoras.
• Aplicar BPMN y herramientas de modelado para mapear procesos.

Conocimientos

Lean Six Sigma

BPM

Process mapping

Data analytics

Stakeholder coordination

Cross-functional teamwork

KPI analysis

Herramientas

BPMN tools

Descripción del empleo

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Descripción del trabajo

Senior Process Analyst

• 7–10 years in process improvement / BPM / operations transformation
• Experience managing process optimization workstreams
• Strong understanding of process analysis and improvement techniques (e.g., Lean Six Sigma)
• Expertise in Business Process Management (BPM) methodologies, techniques, and methods, including process mapping/modeling
• Exposure to leveraging BPMN tools for mapping and process improvement (functional perspective)
• Experience in maintaining process documentation and improvement artifacts, Strong analytical, communication, and stakeholder coordination skills
• Manage process optimization workstreams across 2–3 process areas
• Evaluate current workflows and identify inefficiencies and bottlenecks
• Conduct structured analysis to recommend process improvement opportunities
• Apply data-driven insights to support decision‑making and improvements
• Identify opportunities to leverage technology for process enhancement
• Support implementation of process improvements and optimization initiatives
• Maintain detailed documentation of processes, improvements, and best practices
• Track process performance and support KPI/metrics analysis
• Collaborate with cross‑functional teams for process improvement initiatives
• Support knowledge sharing across teams and repositories
• Identify risks/issues and elevate with recommendations
• Contribute to continuous improvement efforts within assigned scope

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