Senior Net Ops Specialist

AAC; Ciudad de México; Presencial; MXN 1,282,000 - 1,649,000; Jornada completa

Descripción de la vacante

A prominent technology company in Mexico seeks a Senior Net Ops Specialist to oversee network operations and ensure service continuity. Candidates must have 10+ years of network layer support experience, active CCNP certification, and a Secret clearance. The role includes planning and implementing network services while coordinating infrastructure repairs and documenting shift activities.

Formación

• Active CCNP Certification required.
• Secret clearance required for eligibility.

Responsabilidades

• Oversee infrastructure and network operation for customers.
• Plan, implement, and operate network services/systems.
• Coordinate infrastructure repairs and ensure service continuity.
• Provide data center support and documentation.
• Notify Government representatives of incidents.

Conocimientos

10+ years network layer support

CISCO Certified Network Professional (CCNP)

Incident management

Descripción del empleo

The Senior Net Ops Specialist will oversee the infrastructure and network operation for the customer. The Senior NetOps Specialist will plan, implement, and operate network services/systems, to include hardware and virtual environments and be responsible for responding appropriately to alerts and events.

An Active CCNP Certification is required for eligibility for this position.

A Secret clearance is required for eligibility for this position.

Required Experience

• 10+ years of experience providing network layer support and ensuring appropriate response to escalations within network enterprise environments.
• Coordinate infrastructure repairs including directing remote activities to ensure continuity for service delivery.
• Review root cause analysis documentation to address performance management and incident correlation issues.
• Provide data center support where appropriate. Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues.
• Provide incident notification to Government representatives.
• Must possess a CISCO Certified Network Professional (CCNP) certification.