Senior Market Engagement & AI Operations Lead

Levi Strauss & Co; Ciudad de México; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

Levi Strauss & Co. in Mexico City seeks a Sr Manager, Market Engagement and Operations to bridge global teams with local business units, guiding market engagement, operations issues, and AI-enabled solutions across supported businesses.

You will lead cross-functional initiatives, manage intake across SAP and Shopify, and partner with engineering and product teams to deliver AI-driven improvements and measurable value.

Qualifications

• 8+ years of relevant experience in business engagement, technology operations, product delivery, or related roles.
• Experience with enterprise platforms such as SAP and Shopify in retail or consumer brands.
• Understanding of AI-enabled solutions, workflow automation, or analytics.
• Ability to lead cross-functional initiatives from problem definition through rollout and adoption.
• Ability to work from Mexico across time zones and organizational levels.

Responsibilities

• Lead engagement with business teams in the markets, aligning local priorities with global product, technology, and operations teams.
• Own intake and triage of business concerns across SAP, Shopify, and other core applications; connect issues to owners and drive resolution.
• Identify high-value AI and automation opportunities; define business problem, outcomes, requirements, guardrails, and success metrics.
• Partner with engineering and product teams to shape and deliver AI solutions, then operationalize and monitor adoption and value.
• Lead local rollout and adoption of global programs, bringing market pain points into global planning.

Skills

Market engagement

Technology operations

Product delivery

Business process improvement

AI solutions

Stakeholder management

Cross-functional leadership

Tools

SAP

Shopify

Job description

Levi Strauss & Co. in Mexico City seeks a Sr Manager, Market Engagement and Operations to bridge global teams with local business units, guiding market engagement, operations issues, and AI-enabled solutions across supported businesses.

You will lead cross-functional initiatives, manage intake across SAP and Shopify, and partner with engineering and product teams to deliver AI-driven improvements and measurable value.