Senior Manager, Quality

MKS Instruments; Nogales; On-site; MXN 1,800,000 - 2,400,000; Full time

Job summary

MKS Instruments in Nogales is seeking a Senior Manager of Quality to lead and evolve our quality program across design, manufacturing and supplier networks. You will report to the Director of Quality Engineering and drive strategic improvements to ensure robust performance in a high‑tech manufacturing environment.

The role emphasizes proactive improvement, CAPA, metrics management, and cross‑functional collaboration with Operations and Engineering to prevent defects and optimize overall quality.

Qualifications

• Bachelor’s degree in engineering, physics or related technical field; MS preferred.
• 10+ years of technical experience with a background in R&D, materials science, or new product development.
• Strong knowledge of quality tools and manufacturing process quality.

Responsibilities

• Provide leadership to drive proactive quality improvements across design, manufacturing, suppliers, and customers.
• Lead monthly quality management reviews for Nogales units and drive top performance issues.
• Facilitate continuous improvement activities and ensure quality objectives are defined and met.
• Analyze customer returns and failure data, perform trending, determine root cause and CAPA with cross-functional collaboration.
• Utilize problem solving tools (8D, 5-Whys, Fishbone) to enable effective problem solving.
• Drive and promote a culture of quality and own the quality management system including internal audits.
• Support product areas with data gathering and analysis and develop staff to ensure efficient operation.

Skills

Process manufacturing

Quality improvement tools

8D problem solving

K-T & 5-Why

Statistical analysis

Design of Experiments (DOE)

ISO 9001-2015 knowledge

Education

Bachelor's degree in engineering, physics or related

MS preferred

Tools

Minitab

SAS

ReliaSoft

FMEA

Poka-yoke / DfX

DoE (Design of Experiments)

Job description

Senior Manager of Quality for our Nogales Operations

you will use your exceptional quality assurance experience to develop and implement quality strategies that ensure operational performance while complying with all relevant standards.This role reports to the Director of Quality Engineering.

You Will Make an Impact By:

• Providing leadership to the organization that helps drive a proactive approach leading to improvements in design, manufacturing, suppliers and customers.


• Leading monthly quality management reviews for the Nogales business units and helping to drive continuous improvement on top issues impacting performance.


• Actively facilitating continuous improvement activities & quality initiatives as well as manufacturing processes to ensure quality objectives are well defined, understood, incorporated and met.


• Analyzing customer returns and failure rates data in depth and provide trending analysis. Updating Quality Metrics and reviewing repair data for accuracy, determine root cause and CAPA (corrective and preventive actions) with a focus on systemic improvements. You will accomplish this by collaborating with Operations and Engineering, as needed, to determine root cause of both field and in-process failures.


• Utilizing problem solving tools such as 8-Ds, 5 whys, and Fishbones to facilitate problem solving activities.


• Enhancing the organization through the use and implementation of various tools such as quality plans, process flows, FMEA (failure mode and effects analysis), and DOE (design of experiments).


• Driving and promoting a culture of quality within the organization.


• Quality management system ownership, management of the Internal Quality System Audit Program, and conduct Quality System Management Reviews.


• Internal and external customer service


• Assists product support areas in gathering and analyzing data


• Selects, develops, and evaluates personnel to ensure the efficient operation of the function

Skills that You Bring:

• In-depth understanding of complex process manufacturing


• Bachelor’s degree in engineering, physics or other technical or scientific degree (MS preferred)


• 10+ years of experience with a technical background (ex. R&D, materials science, new product development, etc.).


• 10 + years of qualitywith effective and thorough knowledge of quality improvement tools such as:


• Design quality tools, including D/PFMEA, DfX, Poke-yoke, New Product Introduction


• Statistical decision-making methods including process capability analysis and DoE


• Problem solving tools (8D, K-T and 5-Why?)Ability to use statistical analysis tools (one of these such as Minitab, SAS, or Reliasoft.


• Strong knowledge in assessing the maturity of quality management systems and deep familiarity with ISO 9001-2015.


• ISO 17025 and ISO 14001 experience are preferred.


• Analytical and technical ability (a problem solver).

Preferred Skills:

• Experience with product and component reliability


• Excellent verbal and written communication skills for interaction with customers and management


• A change agent approach with strong functional team building abilities.


• Experience working with large OEM organizations, particularly in the semiconductor industry and advanced markets a strong plus.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail].