Senior Manager, Quality

MKS Instruments, Inc.; Heroica Nogales; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

MKS Instruments, Inc. seeks a Senior Manager of Quality for Nogales operations. You will lead quality strategies to ensure top operational performance while meeting ISO standards, reporting to the Director of Quality Engineering.

You will guide continuous improvements, manage quality reviews, analyze returns, and drive CAPA with cross‑functional collaboration across Operations and Engineering. A strong background in process manufacturing and quality tools is essential.

Qualifications

• Bachelor’s degree in engineering, physics or other technical or scientific degree.
• 10+ years of experience with a technical background (R&D, materials science, etc.).
• 10+ years of quality with knowledge of quality improvement tools and ISO standards (9001-2015).
• Experience with problem-solving and statistical analysis tools.

Responsibilities

• Provide leadership to develop and implement quality strategies for Nogales operations.
• Lead monthly quality management reviews and drive continuous improvement on top issues.
• Analyze customer returns and failure data; determine root cause and CAPA.
• Own quality system audits and conduct Quality System Management Reviews.
• Collaborate with Operations and Engineering to resolve field and in‑process failures.

Skills

Process manufacturing

Quality tools

Statistical analysis

QMS implementation

Education

Engineering/tech degree (MS preferred)

Tools

Minitab

SAS

Reliasoft

Job description

As the Senior Manager of Quality for our Nogales Operations you will use your exceptional quality assurance experience to develop and implement quality strategies that ensure operational performance while complying with all relevant standards. This role reports to the Director of Quality Engineering.

You Will Make an Impact By:

Providing leadership to the organization that helps drive a proactive approach leading to improvements in design, manufacturing, suppliers and customers.

Leading monthly quality management reviews for the Nogales business units and helping to drive continuous improvement on top issues impacting performance.

Actively facilitating continuous improvement activities & quality initiatives as well as manufacturing processes to ensure quality objectives are well defined, understood, incorporated and met.

Analyzing customer returns and failure rates data in depth and provide trending analysis.

Updating Quality Metrics and reviewing repair data for accuracy, determine root cause and CAPA (corrective and preventive actions) with a focus on systemic improvements.

You will accomplish this by collaborating with Operations and Engineering, as needed, to determine root cause of both field and in-process failures.

Utilizing problem solving tools such as 8-Ds, 5 whys, and Fishbones to facilitate problem solving activities.

Enhancing the organization through the use and implementation of various tools such as quality plans, process flows, FMEA (failure mode and effects analysis), and DOE (design of experiments).

Driving and promoting a culture of quality within the organization.

Quality management system ownership, management of the Internal Quality System Audit Program, and conduct Quality System Management Reviews.

Internal and external customer service Assists product support areas in gathering and analyzing data.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Skills that You Bring:

In-depth understanding of complex process manufacturing

Bachelor’s degree in engineering, physics or other technical or scientific degree (MS preferred)

10+ years of experience with a technical background (ex. R&D, materials science, new product development, etc.)

10 + years of quality with effective and thorough knowledge of quality improvement tools such as: Design quality tools, including D/PFMEA, DfX, Poke-yoke, New Product Introduction Statistical decision-making methods including process capability analysis and DoE Problem solving tools (8D, K-T and 5-Why?) Ability to use statistical analysis tools (one of these such as Minitab, SAS, or Reliasoft. Strong knowledge in assessing the maturity of quality management systems and deep familiarity with ISO 9001-2015. ISO 17025 and ISO 14001 experience are preferred. Analytical and technical ability (a problem solver).

Preferred Skills:

Experience with product and component reliability.

Excellent verbal and written communication skills for interaction with customers and management.

A change agent approach with strong functional team building abilities.

Experience working with large OEM organizations, particularly in the semiconductor industry and advanced markets a strong plus.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.

At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us. Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Inc., enables technologies that transform our world.