Senior GTM Enablement, Support- CDMX

Apollo; Ciudad de México; Presencial; MXN 50,000 - 70,000; Jornada completa

Descripción de la vacante

A leading SaaS company in Mexico City is seeking an experienced Customer Onboarding Specialist. You will deliver a seamless onboarding experience for new customers, manage multiple portfolios, and develop training materials. A minimum of 5 years in customer support or training roles, along with bilingual proficiency in Spanish and English, is required. Experience with Salesforce and similar systems is a plus.

Servicios

Career advancement opportunities

Innovative work environment

Resources and support for impactful work

Formación

• 5+ years of experience in Customer Support or Training roles.
• Experience in onboarding and learning programs.
• Strong understanding of SaaS workflows.

Responsabilidades

• Deliver a seamless onboarding experience for new customers.
• Manage a portfolio of 30–40 customers during onboarding.
• Collaborate with teams to align training with goals.

Conocimientos

Customer Support

Training and Enablement

Bilingual (Spanish and English)

Technical Integrations

Herramientas

Salesforce

Intercom

Descripción del empleo

Employer Industry: SaaS (Software as a Service)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work in a fast-paced, innovative environment with a focus on collaboration and experimentation
• Engage in impactful work that helps customers unlock their full revenue potential
• Gain resources, support, and autonomy to design programs that make a difference
• Be part of a culture that champions continuous improvement and the use of AI and automation

What to Expect (Job Responsibilities):

• Deliver a seamless onboarding experience for new customers, guiding them through implementation and adoption of Apollo’s product suite
• Facilitate onboarding calls and training sessions, managing a portfolio of 30–40 customers simultaneously
• Lead new hire onboarding and ongoing enablement for the Customer Support team, developing training materials and programs
• Collaborate with cross-functional teams to align training with business and customer goals
• Define success metrics for onboarding and enablement initiatives, establishing feedback loops to improve program delivery

What is Required (Qualifications):

• 5+ years of experience in Customer Support, Enablement, or Training roles, specifically in onboarding and learning programs
• SaaS industry experience required
• Proven experience facilitating live training sessions (customer-facing or internal)
• Strong understanding of technical integrations and SaaS workflows
• Bilingual (Spanish and English) required

How to Stand Out (Preferred Qualifications):

• Experience with chat/ticket-based support enablement or QA alignment
• Familiarity with Salesforce, Apollo.io, Maestro, Intercom, or similar systems