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Descripción de la vacante
A global HR solutions provider is seeking a Senior Lifecycle Specialist to manage employee exits and provide Employee Relations support. The ideal candidate will have a strong background in HR law and excellent negotiation skills. Responsibilities include overseeing complex offboarding processes, ensuring compliance, and driving process improvements. This remote role requires exceptional communication skills and the ability to work independently in a fast-paced environment.
Formación
Extensive experience as an HR Advisor or HR Business Partner.
Ability to work autonomously in a remote environment.
Business-level proficiency in written and spoken English.
Responsabilidades
Independently manage employee exits for external employees.
Provide first-level Employee Relations support.
Drive process improvements in line with strategic goals.
Conocimientos
Communication skills
Conflict management
Negotiation skills
HR law knowledge
Problem-solving
Tech-savvy
Educación
Tertiary qualifications in HR/labour relations/employment law
Descripción del empleo
Requirements
Extensive experience as an HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle
Tertiary qualifications in HR/labour relations/employment law considered a plus
Proven experience with a strong background in independently managing voluntary and involuntary exits (terminations) with care, sensitivity and legal compliance; and providing comprehensive HR advice and guidance on employment laws and regulations, spanning various jurisdictions
Understanding of employee relations principles, progressive discipline approaches, and workplace investigation fundamentals
Ability to interpret and apply industrial instruments, analyze complex HR issues and apply problem-solving skills to independently (occasionally with minimal supervision) arrive at solutions, undertake research and translate this into usable team resources, provide practical solutions and effectively communicate recommendations to clients and internal stakeholders when operating in ambiguous and unfamiliar environments
Superior communication, influencing, conflict management, and negotiation skills, with the ability to independently lead difficult conversations to a positive outcome, often where parties have conflicting interests, while conveying authority and expertise as the representative of Remote, and maintaining professionalism and strict confidentiality
Business-level (advanced) proficiency in written and spoken English, with additional languages considered a plus
Aptitude and appetite to innovate and optimize processes, continuously identifying, developing and implementing opportunities for automation and champion best practice
Efficiency in operations, with an awareness of the importance of thorough record-keeping and data integrity
Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems
Ability to work autonomously and cohesively in an international team in a fast-paced, asynchronous, remote environment while successfully balancing multiple competing priorities. Willingness to work flexible hours as needed
Proactive and self-motivated with a strong sense of ownership and accountability, and ability to inspire others
What the job involves
The Senior Lifecycle Specialist, Employee Relations & Transitions independently manages all employee exits for Remote's external employees with a focus on legal compliance, excellent quality and providing delightful customer service
Additionally, the specialist provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources
As part of a larger employee Lifecycle team, the Senior Specialist is also expected to drive process improvements and initiatives in line with Remote's strategic goals and values
Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees
Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices
Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes
Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process
Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions
Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations
Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly
Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members
Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios
Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward
Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases
Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations
Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders
Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders
Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes
Determine methods, procedures and standards on new assignments. Exercise judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs
You'll report to: Manager Employee Lifecycle, Employee Relations & Transitions
Team: Lifecycle, Employee Relations & Transitions
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