Senior eCommerce Operations Analyst

VIPRE Security Group; México; A distancia; MXN 60,000 - 80,000; Jornada completa

Descripción de la vacante

A leading cybersecurity firm is seeking a Senior eCommerce Operations Analyst to manage payment disputes and fraud investigations. This role involves providing detailed reporting and improving operational processes. The ideal candidate will have at least 5 years of experience in eCommerce operations and strong analytical skills. The organization offers competitive salaries and a dynamic work environment.

Servicios

Competitive salaries

Health benefits

Employee stock purchase plan

Employee-focused engagement programs

Formación

• 5+ years in eCommerce operations, with at least 2 years of direct payment operations or fraud prevention experience.
• Strong knowledge of fraud detection tools, chargebacks, and payment reconciliation processes.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

Responsabilidades

• Act as the point of contact for payment processor inquiries and manage issue escalation.
• Implement and optimize fraud detection rules based on performance data.
• Proactively identify operational inefficiencies and propose improvements.

Conocimientos

Problem-solving

Attention to detail

Analytical skills

Stakeholder management

Process improvement

Collaboration

Educación

Bachelor's degree in Business, Finance, Economics, or related field

Herramientas

Excel

Microsoft Office

Fraud detection tools

Payment processing systems (e.g. PayPal, Stripe)

Descripción del empleo

We are seeking a highly capable Senior eCommerce Operations Analyst with exceptional problem-solving abilities and strong attention to detail. Our analyst will ensure all credit card disputes, chargeback matters, and fraud investigations are dealt with in an effective and timely manner. They will provide timely eCommerce reporting to internal stakeholders. They will always be looking to understand our billing flows and for more efficient ways to improve our current processes.

Responsibilities

• Act as the point of contact for payment processor inquiries and manage issue escalation
• Manage the fraud team including training on new systems and auditing their dispute and fraud queue responses
• Implement and optimize fraud detection rules based on performance data
• Research and resolve credit card disputes, building cases for fund recovery, as needed
• Process and reconcile incoming payments including checks and wire transfers
• Upload chargebacks in the various billing systems as needed
• Research and process customer service requests as needed

• Create and maintain regular eCommerce performance reports, focusing on merchant processing costs, fraud metrics, and chargeback performance
• Manage daily cash reporting and resolve discrepancies in partnership with finance/accounting teams
• Provide ad-hoc analysis and reporting to support business decisions

• Proactively identify operational inefficiencies and propose improvements
• Partner with cross-functional teams to implement and optimize operational processes
• Lead process improvement initiatives (when applicable)
• Evaluate and recommend new tools or systems to improve operational efficiency

Qualifications

• Bachelor's degree in Business, Finance, Economics, or related field preferred
• 5+ years in eCommerce operations, with at least 2 years of direct payment operations or fraud prevention experience
• Strong knowledge of fraud detection tools, chargebacks, and payment reconciliation processes
• Experience working with major payment processors (e.g. PayPal, Stripe, Paymentech) and their associated systems
• Strong analytical skills with ability to translate data into actionable insights
• Strong stakeholder management skills with ability to collaborate across multiple teams
• Ability to work independently while managing multiple priorities in a fast-paced environment
• Demonstrated experience in process improvement and implementing operational efficiencies
• Exceptional attention to detail and organizational skills
• Excellent written and verbal communication skills in English
• Advanced proficiency in Excel and other Microsoft Office applications

At Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. Ziff Davis offers competitive salaries, health benefits, and ESPP, employee-focused engagement and education programs, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then ZD is the place for you. ZD is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.

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