Senior Demand Generation Manager, Partners
Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
We’re looking for a strategic and hands-on partner marketing leader to help scale our growing partner ecosystem — from technology integrations and agencies to marketplaces and regional programs. As our Senior Demand Generation Manager, Partners, you’ll build and lead go-to-market programs that drive real pipeline growth and revenue through collaboration with our partners.
You’ll work closely with our VP of Demand Generation, VP of Global Partnerships, and cross-functional teams across sales, marketing, and product to design scalable programs that bring Customer.io’s partner vision to life. This is an opportunity to shape how we grow with — and through — our partners, and eventually build a high-performing partner marketing team from the ground up.
What we value
- Collaboration over silos. You thrive on working across teams, building trust, and making partners feel like part of the crew.
- Data with heart. You use analytics to tell stories and drive decisions — not just to report numbers.
- Bias for action. You’re comfortable testing, iterating, and improving fast rather than waiting for perfect.
- Clear communication. You simplify complexity and make everyone around you more effective.
- Growth mindset. You see ambiguity as opportunity and are energized by building new things from scratch.
What you’ll do
Strategic planning & growth
- Develop and lead our global partner marketing strategy, spanning technology, marketplace, agency, and regional partnerships (with a focus on EMEA).
- Partner with the VP of Partnerships to identify high-impact opportunities and build go-to-market plans that drive mutual success.
- Create quarterly roadmaps with clear KPIs, resource plans, and measurable outcomes.
- Build scalable workflows to manage partner requests, campaigns, content, and events efficiently.
- Design and launch targeted partner recruitment campaigns — from affiliate networks to marketplace integrations.
- Develop clear, compelling “better together” stories that highlight the value of our joint solutions.
- Manage multi-channel, multi-stakeholder campaigns that bring together internal teams, partners, and vendors.
- Track and optimize partner-influenced pipeline using data-driven attribution and performance insights.
Marketing operations & analytics
- Build reporting frameworks that surface partner performance, ROI, and roadmap progress.
- Automate partner onboarding, nurturing, and activation workflows.
- Create dashboards and predictive models to forecast partner pipeline and conversion.
- Continuously refine processes for campaign launches, creative approvals, and partner marketing requests.
- Act as the bridge between marketing, partnerships, and sales — aligning programs that drive shared goals.
- Partner with content, events, and brand teams to ensure consistent messaging and experience across all partner touchpoints.
- Build strong relationships with key technology and agency partners to co-create campaigns and tell joint success stories.
- Present results and strategy updates to executive leadership.
What success looks like
- Pipeline impact: $4M+ in partner-sourced pipeline annually.
- Partner growth: 50+ new, high-quality partners each year.
- Campaign conversion: 25%+ conversion rate on partner recruitment campaigns.
- Regional expansion: Successful launch of localized EMEA partner marketing programs.
- Efficiency: 50% reduction in partner request turnaround time.
About you
You’re a data-driven marketer who thrives on building programs from scratch and seeing them scale. You know how to turn complex partner ecosystems into simple, impactful growth engines — and you love collaborating across teams to make it happen.
Experience
- 5+ years of B2B SaaS partner marketing experience with a track record of driving measurable pipeline growth.
- 3+ years in a senior or leadership role, managing projects or teams across marketing functions.
- Based in EMEA, with deep understanding of regional market dynamics and partner landscapes.
- Proven success designing and launching partner recruitment campaigns that convert.
Technical know-how
- Experienced with PRM tools (Partnerstack, Allbound, etc.) and marketing automation platforms (HubSpot, Marketo, or Pardot).
- Strong with Salesforce and comfortable building custom dashboards and attribution models.
- Familiar with affiliate/referral programs and major marketplaces like AWS, Google Cloud, HubSpot, or Salesforce.
Leadership & mindset
- Analytical and outcome-oriented — you use data to guide decisions and optimize performance.
- Collaborative leader who builds alignment across functions and influences without authority.
- Growth mindset — comfortable with ambiguity and energized by building from zero to one.
- Confident communicator with presence at the executive and partner level.
Bonus points if you have
- Relationships in the MarTech or customer engagement ecosystem.
- Experience working with AI/ML or emerging tech partnerships.
- Background in marketplace programs (AWS, Google Cloud, Salesforce AppExchange).
- Experience scaling marketing teams in high-growth environments.
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