Senior Delivery Manager

Marsh; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Marsh seeks a Senior Delivery Manager in Mexico City to lead multiple squads implementing Darwin for a growing client portfolio. The role is hybrid, requiring three days in the office, and focuses on delivery, sponsorship, and profitability across diverse HR-related products and services.

You will oversee regional delivery, manage escalations, optimize resources, and partner with stakeholders to drive successful implementations and strategic initiatives across HR, payroll, and benefits domains.

Qualifications

• 8+ years of Delivery Manager or equivalent experience.
• Expertise in employee benefits software.
• Expertise in benefits administration software and related processes.
• Experience with HR, payroll, and insurance vendors.
• Proven track record in enterprise client management within a SaaS delivery team.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management and influencing abilities.
• Fluency in Spanish and/or Portuguese with advanced English.
• Proven record of managing strategic initiatives.

Responsibilities

• Oversee implementation projects and ensure on-time, in-scope delivery.
• Act as delivery sponsor and main client contact on complex programs.
• Support client management with QBRs, escalations, and green plans.
• Identify opportunities to improve ways of working and use of AI.
• Manage budgets, burn rate, and delivery risks across regions.
• Collaborate with regional leaders to align strategy and goals.

Skills

Delivery Management

Benefits software

Benefits administration

HR/payroll vendors

SaaS delivery

Leadership

Stakeholder management

Cross-functional collaboration

Strategic initiatives

Job description

We are seeking a Senior Delivery Manager to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As the Senior Product Manager, you will lead multiple squads in implementing Darwin across a growing portfolio of clients. The Senior Delivery Manager is responsible for leading the squads, managing escalations, and ensuring delivery efficiency and profitability. The Senior Delivery Manager provides expertise in project delivery and stakeholder management, acting as a delivery sponsor and key client contact on complex implementation programmes.

We will count on you to

Oversee Implementation Projects

• Ensure timely, on-scope, and on-budget completion of Darwin implementation projects in the region while managing Regional Squad Leads.
• Work closely with the Implementation leadership team to align on and embed ways of working
• Act as the regional delivery representative, maintaining relationships with business stakeholders, providing escalation support, and updating senior management on project status.
• Actively work to define new client implementation strategy between multiple teams involved, helping to establish an integrated approach, especially when clients have multiple products/services (Darwin tool, brokerage, advisory, etc)
• Help to establish the strategy for SABE migration to Darwin, working with local teams on the best approach for each client
• Understand the overall Heath and Benefits ecosystem and how Darwin fits into the broader offering

Perform the role of a delivery sponsor

• Be a named contact for key client projects/programmes, maintaining a strong relationship with key client stakeholders, acting as representative for the Darwin Implementation team
• Take ownership for resolution of client escalations relating to implementations, working closely with client managers and regional delivery managers and Darwin Executive Team (as appropriate) to resolve
• Support client management and the rest of Darwin Services with QBRs, client escalations, get to green plans, strategic relationships, ways of working, reporting etc as needed.

Achieve OKR targets, with a focus on delivery efficiency and profitability

• Identify and implement opportunities for improved ways of working
• Identify and implement opportunities for use of AI
• Support monthly revenue checks
• Track programmes budgets/burn rate, address deviations and manage change
• Analyze, evaluate, and overcome delivery risks during implementation
• Ensure the appropriate metrics are in place to monitor success

Resource Management

• Optimize resource allocation and capacity management for both multinational and local Darwin delivery, ensuring effective utilization of people, processes, and tools.
• Work with Delivery Managers, Program Managers and Squad Leads to ensure the pipeline, slots and client expectations are aligned.
• Work with Operations Manager to ensure appropriate resource and talent management.

Act as a representative for the Darwin Implementation team and Darwin Services across regions

• Build relationships with regional leaders and Darwin Services leadership to enhance collaboration
• Support various initiatives and enhance the effectiveness of Darwin Services
• Collaborate with internal leaders to ensure that the business goals and strategies are effectively communicated and represented
• Championing a customer-centric approach to delivery, ensuring consistent experience for our clients and creating referenceable clients
• Maintain strong relationships with commercial teams, squad leads and key client sponsors to elevate issues and secure decisions
• Develop and manage the local portfolio of strategic initiatives focused on optimizing resources and ensuring great client outcomes.

What you need to have

• 8 + years of experience working as Delivery Manager or equivalent experience.
• Expertise in employee benefits software.
• Expertise in benefits administration software and associated processes
• Experience working with HR, payroll, and insurance vendors.
• Proven track record in enterprise client management within a SaaS delivery team.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management and influencing abilities. Experience working across departments, with an understanding of commercial pipeline process
• Ability to analyze complex situations and develop effective solutions.
• Clear written and verbal communication; effective presenter to executive sponsors.
• Fluency in Spanish and / or Portuguese and advanced level of English
• Proven record of managing strategic initiatives.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.