Senior CX Strategy Analyst, Global

Didi; Ciudad de México; Presencial; MXN 463,000 - 743,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform in Mexico City is seeking a CX Strategy Sr Analyst. The role involves supporting the CX Senior Leadership in developing strategies and conducting market research. Candidates should have strong analytical skills and proficiency in Excel and PowerPoint, with a data-driven approach to enhance customer experiences. The company emphasizes a diverse and inclusive workplace.

Formación

• Minimum 2-4 years of work experience in related areas or in professional service industries.
• Experience in Consulting, Strategic Planning, or Tech Companies is a plus.
• Proficient English (oral and written) is mandatory.

Responsabilidades

• Support development of strategic initiatives for the CX Team.
• Conduct market research and industry analysis for international markets.
• Build business cases to support strategic initiatives.

Conocimientos

Problem-solving

Written and communication skills

Analytical mindset

Proficiency in Excel

Proficiency in PowerPoint

Data-driven approach

Educación

Experience in Consulting or Strategic Planning

2-4 years in related areas

Descripción del empleo

A leading mobility technology platform in Mexico City is seeking a CX Strategy Sr Analyst. The role involves supporting the CX Senior Leadership in developing strategies and conducting market research. Candidates should have strong analytical skills and proficiency in Excel and PowerPoint, with a data-driven approach to enhance customer experiences. The company emphasizes a diverse and inclusive workplace.