Senior Community Manager (Video Games) - Remote

Keyword Studios; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading gaming services company seeks a Senior Community Manager to engage with players on social media, craft captivating content, and represent player interests to the development team. This fully remote position is perfect for someone with extensive experience in community management within the gaming industry, requiring strong English skills and a passion for gaming.

Servicios

Flexible working hours

Work-life balance

Diverse and inclusive culture

Formación

• 3+ years of experience as a Community Manager in the gaming industry.
• Native or near-native English proficiency is required.
• Outstanding writing and communication skills.

Responsabilidades

• Review community interactions and respond to players promptly.
• Create engaging content for social media.
• Moderate discussions to maintain community guidelines.
• Generate reports to support community growth.
• Engage with developers by sharing player feedback.

Conocimientos

Community Management experience

Excellent English communication

Social media expertise

Creativity in content creation

Passion for video games

Descripción del empleo

Overview

Please note the applications are open to candidates based in Latin America, ideally in Mexico. It will be a 100% remote, Work-From-Home role.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally – Player Engagement which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

Become the gaming community's rockstar as our Senior Community Manager! Engage players on social media, create epic content, and be their voice towards the Dev team behind their favorite game. Your suggestions will level up the gaming experience, and make the community grow stronger every day! Join us for a thrilling journey in the world of gaming! 🚀🎮

Responsibilities

• Communication: Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
• Communication: Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
• Communication: Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.
• Analytics: Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.
• Leadership: Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
• Leadership: Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.
• Business: Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

Requirements

• 3+ years of experience as a Community Manager in the gaming industry.
• Excellent knowledge of English, with a native or near-native level of proficiency.
• Outstanding communication and writing skills to connect with players and team members effectively.
• A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction.
• Strong understanding and experience across various social media platforms, ensuring seamless community engagement.

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits

As a remote role, we offer flexibility and a nice work-life balance. Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world. We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

Additional information

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at the text: Applicant Privacy Notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote