Senior Business Analyst - Remote, Enterprise Onboarding

BairesDev

Veracruz

Remoto

MXN 1.412.000 - 2.072.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

100% remote work

Excellent compensation in USD or your

Hardware and software setup for you to

Flexible hours

Paid parental leaves, vacations, and

Descrizione del lavoro

BairesDev is seeking a Senior Business Analyst to lead onboarding and enterprise workflow initiatives for global clients. You will gather requirements, triage issues, and coordinate cross-team troubleshooting while translating technical concepts for non-technical stakeholders.

This role emphasizes strong communication, API familiarity, and creating playbooks and process maps that scale with our distributed teams.

Competenze

5+ years of experience in business analysis or customer operations.
Strong background in technical business analysis and customer operations.
Experience with enterprise onboarding and workflow support.
Proven ability in customer-facing requirements gathering and issue triage.
Experience with API communication and documentation.
Experience with process mapping and onboarding playbooks.
Strong stakeholder communication skills.
Advanced proficiency in English.

Mansioni

Lead enterprise onboarding and workflow support initiatives.
Gather customer-facing requirements and triage technical issues.
Coordinate technical troubleshooting across teams and stakeholders.
Manage ticket escalation workflows and ensure timely resolution.
Create process maps and onboarding playbooks for enterprise clients.
Communicate effectively with stakeholders, translating technical concepts for diverse audiences.