Senior Associate, Enterprise Systems Integration

Carrier; Monterrey; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Carrier Global Corporation is seeking a Senior Associate, Enterprise Systems Integration to act as the Level 2 escalation point for SAP Ariba procurement platform. You will resolve complex functional and technical issues, coordinating with procurement, finance, and IT teams to keep the platform running reliably.

This hands-on role requires 3–5 years of SAP Ariba experience, strong knowledge of procure-to-pay and source-to-contract processes, and advanced English proficiency.

Formación

• Bachelor's degree in CS/IS or related field, or equivalent practical experience.
• 3–5 years hands-on SAP Ariba support/configuration.
• Solid understanding of procure-to-pay and source-to-contract processes.
• Advanced English proficiency.
• Proficiency with ITSM tools and ITIL-based support processes.
• Nice-to-have: SAP Ariba certification and SAP S/4HANA/ECC experience; scripting (SQL/JavaScript/Python) for reporting/automation.

Responsabilidades

• Serving as Level 2 escalation support for SAP Ariba modules (Buying, Invoicing, Sourcing, Contracts, Supplier Lifecycle and Performance, Ariba Network).
• Troubleshooting complex functional/technical issues including workflow errors and master data discrepancies.
• Developing, configuring, and maintaining Ariba solutions (custom forms, approvals, catalog mgmt., business rules).
• Monitoring integrations between Ariba and ERP systems (SAP S/4HANA or SAP ECC) via CIG, middleware, or APIs.
• Managing incident, service request, and change tickets in the ITSM tool within defined SLAs, including root cause documentation.

Conocimientos

Analytical

Detail-oriented

Advanced English

ITIL-based support

Educación

Bachelor's degree in Computer Science / Information Systems or related field

Herramientas

SAP Ariba

ITSM tools

CIG / APIs

Descripción del empleo

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

About the role

As a Senior Associate, Enterprise Systems Integration, you will serve as the second-tier escalation point for our SAP Ariba procurement platform, resolving complex functional and technical issues and partnering with procurement, finance, and IT teams to keep the platform running reliably. This is a hands-on role for someone who enjoys solving real integration and workflow problems that keep the business moving, with direct visibility into how procurement technology supports company-wide operations.

Key Responsibilities

• Serving as Level 2 escalation support for SAP Ariba modules including Buying and Invoicing, Sourcing, Contracts, Supplier Lifecycle and Performance, and Ariba Network
• Troubleshooting and resolving complex functional and technical issues, including workflow errors, approval flow failures, integration faults, and master data discrepancies
• Developing, configuring, and maintaining Ariba solutions, including custom forms, approval workflows, catalog management, and business rules
• Supporting and monitoring integrations between Ariba and ERP systems such as SAP S/4HANA or SAP ECC via CIG, middleware, or APIs
• Managing incident, service request, and change tickets in the ITSM tool within defined SLAs, including root cause documentation

Requirements

We are looking for people who are analytical, detail-oriented, and comfortable working within SLA-driven support environments.

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
• 3 to 5 years of hands-on experience supporting and/or configuring SAP Ariba
• Solid understanding of procure-to-pay and source-to-contract processes
• Advanced English proficiency
• Proficiency with ITSM tools and ITIL-based support processes

Although not necessary, it would be nice if you have:

• SAP Ariba certification in one or more modules
• Experience with SAP S/4HANA or SAP ECC (MM/FI modules)
• Scripting or development experience (SQL, JavaScript, or Python) for reporting and automation

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees' health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.