Senior Analyst, Data & Analytics

Ultimate.ai; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk is seeking a Senior Analyst in Strategic Finance & Analytics to drive decision support, forecasting and dashboards for leadership, including CFO and C-Suite. You will collaborate with Finance, Sales, Marketing, Customer Success, Product, Enterprise Data and Operations to scale analytics with AI.

You will develop SQL queries, build BI reports, and create automated workflows, turning data into actionable insights in a fast-paced, global SaaS environment.

Qualifications

• 4–7 years of analytics, BI, or strategy consulting experience.
• Excellent SQL skills; Snowflake is a plus.
• Experience with AI workflows and building AI-driven processes.
• Experience with BI tools and dashboards.
• Excellent written and verbal communication skills.
• BS/BA in CS, Math, Economics, Engineering or related field; Masters preferred.
• Previous SaaS experience is a plus.
• Experience building financial models and automated reports and dashboards.

Responsibilities

• Regularly report findings and key metrics to leadership, including C-Suite, to guide decision-making.
• Perform analysis, build decks and dashboards to generate insights.
• Develop SQL queries and ad hoc data analyses to understand trends and drivers.
• Collaborate with cross-functional teams to align metrics definitions and analyses.
• Partner with Enterprise Data and Analytics on technical requirements and analysis.
• Use AI to automate processes to scale the analytics function.

Skills

Analytical thinking

Strategic thinking

Communication

Team player

Self-starter

Data storytelling

Education

BS/BA in CS/Math/Economics/Engineering

Masters degree is a plus

Tools

SQL

Snowflake

BI tools

Job description

Job Description

Senior Analyst, Strategic Finance & Analytics

It’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our multi-billion $ in revenue as an AI-first company, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.

The Strategic Finance and Analytics team leads decision support and insights for company-wide pivotal initiatives; drives BI projects, delivers top-line key metric reporting and forecasting. We are looking for someone who is passionate about data and has the right blend of technical ability and business acumen to deliver key reports and business insights to leadership, including the CFO and C-Staff. You will be part of a small but mighty team and will play a pivotal role in shaping how the team scales with AI and delivers strategic analytics and decision support in a cross-functional organization, partnering with Finance, Sales, Marketing, Customer Success, Product, Enterprise Data and Operations teams.

About you

• You are intellectually curious and like to search for context and insight behind the numbers


• You have excellent analytical and critical thinking skills


• You are a strategic thinker who can see the big picture, and granular details as needed


• You are a team player


• You have an aptitude for framing business questions with data


• You have a great work ethic with a strong desire to exceed expectations


• You have excellent verbal and written communication skills and are able to communicate well across different audiences


• You are a motivated self-starter who thrives working in a fast-paced, dynamic environment


• You are detail oriented, resourceful and scrappy


• You like tinkering with AI

Responsibilities

• Regularly report findings and key metrics to leadership, including C-Staff, to help guide decision-making


• Using your technical skills and business acumen, you will perform analysis, build decks and dashboards to generate insights


• Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers


• Work with cross-functional teams to gain alignment on metrics definitions and analyses


• Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis


• Use AI to automate processes to help scale the team

Requirements

• 4-7 years of prior experience in an analytics, business intelligence, or strategy consulting role


• Excellent SQL skills (experience with Snowflake is a plus)


• Experience with using AI and building AI workflows


• Experience with Business Intelligence tools


• Excellent written and verbal communication skills


• BS/BA in computer science, mathematics, economics, engineering or related degree required; Masters degree is a plus


• Previous SaaS experience a plus


• Experience building financial models and developing automated reports and dashboards

#LI-MR7

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.