Security Operations Center Analyst-2

TaskUs; Pachuca; A distancia; MXN 552,000 - 829,000; Jornada completa

Descripción de la vacante

A global cybersecurity firm in Mexico is seeking a Security Operations Center Analyst. The role involves investigating security incidents, monitoring alarms, and working collaboratively to mitigate security threats. The ideal candidate will have a background in Information Security, customer service skills, and experience with SOC processes. This is a remote position offering growth in the cybersecurity field.

Formación

• 1+ years in Information Security or relevant education.
• Experience with SOC teams and processes preferred.
• Strong foundational knowledge of Windows and Linux systems.

Responsabilidades

• Investigate security incidents and follow response processes.
• Hunt for suspicious activities from diverse data sources.
• Support compliance audits and maintain SOC performance metrics.

Conocimientos

Familiarity with system logs

Customer service skills

Knowledge of SIEM and EDR monitoring

Attention to detail

Risk management skills

Threat hunting skills

Educación

Bachelor's degree in IT or related fields

Herramientas

SIEM systems

EDR tools

Firewall monitoring tools

Cloud monitoring tools

Descripción del empleo

Overview

What can you expect in a “Security Operations Center Analyst” role with TaskUs:

Think of yourself as someone who is responsible for detection and investigation of all security events on the TaskUs global network, endpoints and cloud environments, ensuring that all security attacks are timely detected, escalated and mitigated, alarms and alerts are timely investigated and remediated. The role is part of the security incident team, will need to understand processes and tools in line with current threats, and to help stay a step ahead of the attackers. Imagine yourself going to work with one thing on your mind: to monitor, investigate and document any security alerts, alarms and incidents within the organization.

Key Responsibilities

• Investigation of Security Incidents
• Follow and/or create processes for security monitoring and response
• Hunting for suspicious activities and anomalies from various data sources
• Follow the crisis communication plans for security incidents
• Communicate directly with data asset owners for business response plans
• Support compliance audits (client and regulatory standard audits including but not limited to PCI DSS, ISO 27001, and SOC 2 Type II)
• Help maintain the SOC team performance metrics (SLAs and KPIs)
• Contribute to the effectiveness of SOC processes
• Will take part in containment during security incidents
• Tune existing use cases to improve accuracy
• Basic knowledge of malware analysis

Required Qualifications

• Familiarity with system logs and what it means
• Must display enthusiasm and interest in Information Security
• Excellent customer service skills with the ability to communicate effectively with both technical and non-technical stakeholders
• Preferred hands-on experience in Security Operations Center
• 1+ years working in Information Security field or education in place of experience
• Experience with SOC team and processes
• Knowledge and experience in SOC best practices
• Strong knowledge of SIEM and EDR monitoring incident management
• Knowledge in Firewall monitoring and incident management
• Knowledge in Cloud monitoring and incident monitoring
• Knowledge in monitoring DLP alerts
• Has technical foundations on network technologies, Windows and Linux operating systems, Web application technologies and Cloud technology
• Knowledge in Threat Hunting and Forensic Analysis
• Risk Management skills
• Vulnerability Management skills is a plus
• Great attention to details, curious and inquisitive
• Team player
• Technical writing skill is a PLUS
• Experience in leading a team, lead role is a PLUS
• Willing to work in different shifts

Education / Certifications

• Bachelor\'s degree in IT or related fields (preferred, not required)
• Information Security related certifications is a plus

Work Location / Work Schedule / Travel

Remote (Mexico).

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.