Second Shift Coverage Team Lead

Arrivelogistics; Región Centro; Presencial; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly grocery vouchers

Vacation days

Medical insurance (including dental &-

Casual dress code

Team events

Referral program

Free coffee

Descripción de la vacante

Arrive Logistics is seeking a Coverage Lead to support coverage specialists, manage personnel, and drive daily execution across offices. You will partner with Carrier Capacity and Biz Dev to deliver Customer Obsession and steer the team toward growth.

This supervisory role requires coaching reps, guiding hiring, scheduling, and reporting on metrics, while negotiating carrier loads and ensuring timely freight movement. Guadalajara office, in a fast-paced, collaborative environment.

Formación

• 3+ years work experience.
• 1+ years of experience working in Logistics; sales preferred.
• Ability to sell into unique scenarios that are continuously evolving.

Responsabilidades

• Coach and mentor junior reps in multiple offices.
• Assist with team performance management and hiring processes.
• Drive team productivity and prioritise tasks daily.
• Coordinate scheduling, workload and reporting to leadership.
• Negotiate carrier offers and manage load postings.
• Report team metrics and identify trends for action.

Conocimientos

People management

Sales leadership

Logistics knowledge

Descripción del empleo

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

The Coverage team is growing at a rapid pace. With 15 reps currently and temp hiring depending on where the freight market is at at any given time. A Coverage Lead will be heavily involved in supporting coverage specialists in all offices in areas such as personnel management, daily execution and innovation for the department. You will be an integral partner across the organization, working cross functionally with the Carrier Capacity and Biz Dev teams to ensure an unwavering commitment to Customer Obsession is met

Weekday duties:

• Train/Coach/Mentor young tenured reps in the department, particularly out of our satellite offices
• Assist with team personnel performance management
• Playing an active role in the hiring process for our team. I.e. interviewing candidates, selecting qualified candidates for the role, etc.
• True go-getter and sales leader
• Ability to self-motivate and drive team productivity daily
• Ability to prioritize tasks effectively
• Assess workload and delegate responsibilities
• Willingness to proactively communicate problematic lanes, process, and additional pain points to business stakeholders
• Regularly report to leadership on team’s metrics, identify trends and propose action as necessary
• Creating Work Schedule to provide maximum coverage
• Control Load postings and help negotiate offers from carriers
• Communicate effectively with Biz Dev Department about Contracted freight
• Help Accounting retrieve documents for Carrier payment
• Service Management and reporting for Teams as well as Company performance
• Continuous training on Coverage/Sales
• Training Reps for future roles (Carrier and Ops)
• Coordinate Special projects

Weekend & After Hour Management:

• Preparing for weekend shifts by confirming Carrier and Customer teams rosters
• Creating documents and spreadsheets for Load management and rate approvals
• Point of contact for Carrier/ Customer Reps, Managers and Seniors
• Reporting Weekend activities
• Make sure the freight that needs to move is moved by end of the weekend

Qualifications

• 3+ years work experience
• 1+ years of experience working in Logistics; sales preferred
• Ability to sell into unique scenarios that are continuously evolving

This position has supervisory responsibility.

Benefits

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.