This is a HYBRID working environment with 3 days in the office and 2 days remote. Requires approximately 10% travel.
This role is responsible for providing expert level functional and technical support for SAP S/4 S2P Master Data, CPAi & Jaggaer platforms. The role ensures continuous process improvement, system stability, solution optimization, and alignment with enterprise-wide strategic objectives through best-in-class SAP S2P solutions and to have deep understanding of Master data, Contract Pod Ai and Jaggaer platforms.
Responsiblities:
- Fulfil all the technology requirements for Procurement function e.g. Evaluate, implement new process & tools globally and support existing process and platforms deployed globally
- Understand business requirements to design and deliver the appropriate solutions
- Collaborate with other ITS, GBS etc. teams or Enterprise Excellence teams and externals to deliver appropriate solutions to the business
- Oversee tracking & resolution for production support issues, ensuring timely delivery of enhancements (BAU), managing escalations, and providing regular status updates to project leadership
- Meet project objectives and project milestones considering planned resources and deadlines, approved project scope and requested quality of project deliverables
- Risk awareness and corrective action where applicable
- Project-related targets
- SLA for Production support issues
Education: Bachelor’s degree required, advanced degree preferred with up to 10 years relevant experience.Willingness to travel according to the business need, shall accommodate different time zones as per project requirement.
Experience required:
- SAP Master data expert, Integration/functional SAP MDG, S2C SAP S/4 knowledge
- SAP S/4 HANA- STP Product Knowledge expert
- S/4 Master data: Working experience in maintaining data for Material Master, Business Partners/Vendor – Vendor Account Groups, Partner Schemas, Purchase Info Records, Source list, Service masters, Quota arrangements, Outline agreements
- Technical Stewardship of Master Data Systems (MDM, S/4 HANA, CPAI, Jaggaer applications) :Strong knowledge of upstream procurement processes (Source to Contract), and the impact on downstream processes (Requisition to Pay)
- Responsible for how master data is maintained and integrated across systems
- Own the technical architecture of master data maintenance tools, including mass upload/update tools
- Manage the data lifecycle, including archival and retention rules.
- Support data structures, schemas, and integration mappings
- Partner with Supplier-IT teams on system upgrades, patches, and cloud migrations impacting master data
- Cross-Functional Collaboration: Partner with cross-functional teams for Material Master, BP-Customer, HR mini master as required
- Issue Resolution & Technical Support:
- Be the escalation point for systemic master data issues.
- Analyze root causes for recurring data issues.
- Guide L1/L2/L3 teams in resolving technical data defects.
- Provide troubleshooting support for integrations, workflows, and system behavior.
- Ensure incidents lead to long-term stabilization, not just quick fixes.
- Documentation & Standards Management:
- Own and Maintain technical documentation -Data models, Field dictionaries.
- Integration maps
- Validation rules
- Process flows