SAP Basis Run Team

Financecolombia; San Andrés Cholula; A distancia; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A financial services company in Puebla is seeking an IT professional with SAP Basis knowledge to provide support and maintain system integrity. Responsibilities include trouble ticket handling, documentation, and reporting. The ideal candidate holds a bachelor's degree in IT and has experience with SAP Transaction codes, as well as solid communication skills in English. This is a permanent, full-time role with rotating shifts.

Formación

• Proficient in multitasking and following processes.
• Ability to work under medium-level stress.
• Self-motivated and self-taught.

Responsabilidades

• Handle tickets and provide 2nd level support for SAP issues.
• Document troubleshooting steps for future reference.
• Perform Health Checks on systems.
• Generate systems reports and maintain documentation.
• Engage in communication and follow-up with customers.

Conocimientos

Tier 2 SAP Basis knowledge

Proficient English level of communication

OS experience on Windows and Linux

Experience with Oracle and SQL DB

Solid experience with SAP Transaction codes

Multitasking

Self-taught person

Educación

IT bachelor’s degree

Descripción del empleo

RESPONSIBILITIES

• Handling of tickets.
• Provide 2nd level of support to SAP Basis issues reported by the monitoring tools.
• Escalate alerts that require further support.
  • Create a P2 ticket for any production system having performance issues.
  • Create a P1 ticket for any production system having availability issues.
• Document tickets with the troubleshooting performed for the upcoming issues.
• Perform Health Checks.
• Log into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system.
• Log into the systems at OS level and validate the integrity of the system using the given commands.
• Generate reports.
• Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document.
• Log into the systems at OS level and by using the given commands, provide the required information on a document.
• Create and/or update documentation.
• For any new procedure, create a Work Instruction on how to perform it.
• Update any obsolete process of a given document.
• Drive communication.
• Follow up on emails sent by customer and the requirements stated on them.
• Inform next level of support of what we have performed on a system.
• Engage on phone conference to provide required information to customer and/or next level of support.

QUALIFICATIONS

• IT bachelor’s degree.
• Tier 2 SAP Basis knowledge.
• Tier 1 Data Base knowledge.
• Proficient English level of communication.
• Knowledge.
• Solid experience with SAP Transaction codes.
• OS experience on Windows and Linux.
• Experience with Oracle and SQL DB.
• Technical / Professional Skills.
• Multitasking.
• Follow processes.
• Self-taught person.

WORKING CONDITIONS

• Must have an excellent internet connection at home or being able to move to office at any hour of the day.
• Availability to rotate shifts on a weekly basis.
• Focus on results.
• Work under medium level of stress.

CONDITIONS OF EMPLOYMENT

• Permanent
• Full-time