SAP BASIS Digital Customer Engagement Manager

Turtle Trax S.A.; Estado de México; Presencial; MXN 535.905 - 893.176; Jornada completa

Descripción de la vacante

A leading technology company in Mexico, Estado de México is seeking an experienced SAP professional to support cloud migration and optimize technical architecture. Candidates should have a minimum of 5 years SAP Basis experience and 2+ years in cloud solutions. Responsibilities include advising clients, supporting customer situations, and facilitating technical knowledge transfer. This role is ideal for results-driven individuals with strong stakeholder management skills.

Formación

• Minimum 5 years of SAP Basis experience.
• 2+ years of cloud knowledge in solution management or consulting.
• Hands-on experience with S/4 HANA Application and HANA database.

Responsabilidades

• Advise customers on technical architecture and landscape issues.
• Support de-escalation of critical customer situations.
• Provide ongoing technical support and continuous knowledge transfer.

Conocimientos

Technical experience

Stakeholder management

Customer focus

Networking

Results-driven

Herramientas

SAP Basis

S/4 HANA

AWS

Azure

GCP

Descripción del empleo

We are looking for people with SAP brownfield migration and hyperscaler exposure for PL Requirements.

• Proven hands-on technical experience
• Basis skillset with migration experiences from on-Prem to the cloud environment
• Hyperscaler understanding nd experience
• Understanding of Technical Managed Services and related ITSM processes
• Excellent internal and external stakeholder management, presentation and communication skills
• Customer focus / Networking / Relationship Building/ Results-driven / Self-organized

Responsibilities

• Advise customers on technical architecture and landscape issues.
• Support de-escalation of critical customer situations, working with relevant SAP teams.
• Participate in customer release and maintenance activities.
• Provide ongoing technical support and continuous knowledge transfer.
• Review account status and transition accounts as volume or complexity increases.

Key Skills Required

• Minimum 5 years of SAP Basis experience.
• 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management).
• Hands-on experience with S/4 HANA Application and HANA database.
• Mandatory SAP Upgrade & Migration (OS/DB) experience.
• Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus.
• Experience with any hyperscaler (AWS, Azure, or GCP).