Salesforce Support/Developer

Accenture; Monterrey; Hybrid; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Career development

Pride in company

Innovative tools

Experts worldwide

Cutting-edge technologies

Constant training

Teamwork culture

International projects

Job summary

Accenture is seeking an experienced Salesforce professional for a Salesforce Support / Developer role in Monterrey, Mexico. The position focuses on monitoring, supporting, analyzing, and enhancing Salesforce solutions to ensure smooth operations and strong customer engagement.

You will develop and maintain custom Salesforce applications using Apex, Lightning Web Components, and Flows, while collaborating with global teams to deliver scalable, reliable solutions. Hybrid work model offered.

Qualifications

• Experience with Salesforce Platform Development and Apex.
• Proficiency in Triggers, SOQL/SOSL, and LWC.
• Experience in Salesforce Flows, Admin, and Production Support.
• Strong English communication for global teams.

Responsibilities

• Provide Salesforce application support and issue resolution.
• Collaborate with stakeholders to implement requirements.
• Configure and maintain Salesforce solutions using Apex, Triggers, LWC, and Flows.
• Perform testing, deployment, and post-release validation.
• Create and maintain deployment procedures and knowledge articles.
• Investigate production incidents and perform root-cause analysis.
• Stay current with Salesforce updates and best practices.
• Support continuous improvement of Salesforce solutions.

Skills

Salesforce Platform Development

Apex Programming

Triggers

SOQL / SOSL

Lightning Web Components

Salesforce Flows

Salesforce Administration

Production Support

Tools

Git

VS Code

Salesforce DX

Job description

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!

Did you know that Accenture is leading the digital transformation in the World?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

• Career development according to your profile and interests.
• Work in one of the best companies and feel proud.
• Access to an innovative methodology and tools.
• Direct contact with experts worldwide.
• Use of work schemes and cutting-edge technologies.
• Constant training.
• Work environment based on teamwork and collaboration.
• Participation in International Projects

Position Summary

As a Salesforce Support / Developer , you will be responsible for monitoring, supporting, analyzing, troubleshooting, and enhancing Salesforce solutions to ensure smooth business operations and effective customer engagement.

The role involves developing and maintaining custom Salesforce applications using Apex, Lightning Web Components (LWC), Salesforce Flows, and declarative tools, while collaborating with technical teams and business stakeholders to deliver scalable, reliable, and efficient solutions.

This position emphasizes continuous learning, problem-solving, production support, and adherence to Salesforce best practices to ensure high-quality application development and support evolving business requirements.

Roles & Responsibilities

• Provide Salesforce application support by monitoring, analyzing, troubleshooting, and resolving issues to ensure stable business operations.
• Collaborate with team members and stakeholders to understand business requirements and support solution enhancements.
• Configure, develop, and maintain Salesforce solutions using Apex, Triggers, Lightning Web Components (LWC), Flows, and other declarative tools.
• Perform testing, debugging, deployment, and post-release validation to ensure solution quality and reliability.
• Create and maintain technical and support documentation, including knowledge articles, design documents, and deployment procedures.
• Manage and resolve production incidents , participate in root-cause analysis, and recommend preventive improvements.
• Troubleshoot and optimize Salesforce applications for performance, scalability, and reliability.
• Contribute to problem-solving discussions and continuous optimization of Salesforce applications.
• Stay current with Salesforce platform updates, new features, and industry best practices.
• Support the continuous improvement of Salesforce solutions based on evolving business and technical requirements.

Mandatory Skills

Candidates must have strong hands-on experience with:

• Salesforce Platform Development
• Apex Programming
• Triggers
• SOQL / SOSL
• Lightning Web Components (LWC)
• Salesforce Flows
• Salesforce Administration
• Production Support

Desired Skills

Experience or knowledge in the following areas is highly desirable:

• Sales Cloud
• Service Cloud
• REST / SOAP APIs
• Salesforce Integrations
• Git
• VS Code
• Salesforce DX
• Agile methodologies
• Deployment processes
• Salesforce performance optimization
• Salesforce Security Model, Profiles, Roles, and Permission Sets
• Validation Rules and Process Automation

Preferred Certifications

• Salesforce Certified Administrator
• Salesforce Platform Developer I — Preferred
• Salesforce Platform Developer II — Optional

Location

Monterrey, Nuevo León, México / Ciudad de México, México

Hybrid Work Model

Experience

5+ years of professional experience in Salesforce development, administration, application support, troubleshooting, and production environments.

Language

Advanced English — required for communication with global teams and stakeholders.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

www.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.