Salesforce Service Cloud Specialist

Concentrix - CA; México; A distancia; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading technology services provider is seeking a Salesforce Service Cloud Specialist to manage large-scale Salesforce environments and implement innovative solutions. Candidates should have hands-on experience with Salesforce Service Cloud, including data management and Omni-Channel configuration. This position offers a remote work option for those in Mexico, emphasizing collaboration and documentation duties within an agile framework.

Formación

• 4–6 years hands-on experience administering Salesforce Service Cloud.
• Experience with configuration and management of Service Cloud Voice.
• Production-grade experience with Salesforce products like Service Analytics.

Responsabilidades

• Manage large-scale Salesforce environments for operational efficiency.
• Create technical documentation such as change sets and architecture flows.
• Deploy and configure experience cloud sites.

Conocimientos

Salesforce CRM platform knowledge

SOQL proficiency

Omni-Channel configuration

Data management

DevOps practices

Agile methodologies

Herramientas

Salesforce DevOps Center

Copado

Gearset

Descripción del empleo

Salesforce Service Cloud Specialist

Concentrix is seeking an experienced Salesforce Service Cloud Admin/Specialist with a strong background in managing large‑scale Salesforce environments and implementing innovative solutions to enhance operational efficiency.

Salesforce Service Cloud Admin

4–6 years hands‑on administering Salesforce Service Cloud with ≥1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring.

Must Have

• A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models. Developers should be proficient in using declarative tools as well as custom code when necessary.

Omni Channel

Can configure Omni‑Channel routing, assignment rules, macros. Experience with reports, dashboards, and automations. Reporting, automations, and case responsive optimization across channels.

Data Management and SOQL

Since Salesforce is data‑centric, developers need to be proficient in SOQL (Salesforce Object Query Language) to query the database efficiently. A strong understanding of data modeling, including objects, fields, and relationships, is vital for designing scalable solutions. Developers should also be familiar with data migration and management best practices. LWCs experience should match.

Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over‑engineering.

Experience configuring and managing a Service Cloud Voice call center in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central.

Documentation

Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in‑app guidance.

Hands on experience configuring and deploying experience cloud sites.

Nice To Have

Hands on experience configuring and deploying experience cloud sites.

AI

• Hands‑On experience building and deploying an Agentforce agent
• Hands‑On experience building and deploying AI Voice

Einstein AI Tool

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Production‑grade experience with Salesforce products including: Service Analytics, Service Intelligence, enhanced chat bots, case classifications.

DevOps and Agile Methodologies

Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases.

Experience with deployment tools such as Salesforce Devops Center, Copado, Gearset

Certifications

• Advance Administrator
• Salesforce Certified Agentforce Specialist
• Application Architect
• Experience Cloud
• Salesforce Certified Service Cloud Consultant
• Administrator
• Platform Developer 1
• Platform App Builder

#LI-Remote

Location: MEX Work-at-Home

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