Salesforce and IT Infrastructure Administrator

CommerceIQ; México; Presencial; MXN 1.145.172 - 1.233.262; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical, vision, and dental coverage

Unlimited PTO

Monthly reimbursements for gym, phone and internet

Descripción de la vacante

CommerceIQ is looking for a Salesforce and IT Infrastructure Administrator in Mexico. This role involves managing the Salesforce CPQ architecture, handling system integrations, and ensuring compliance with security protocols.

The ideal candidate will have over 4 years of experience in IT administration and a strong background in Salesforce and AI tools. Attractive compensation and comprehensive benefits are offered.

Formación

• 4+ years of experience in enterprise application management or IT system administration.
• Proven track record with Salesforce Sales/Service Cloud and managing Salesforce CPQ.
• Direct experience or certified training in configuring Salesforce Agentforce.

Responsabilidades

• Manage and maintain Salesforce CPQ architecture and oversee data accuracy.
• Serve as the primary technical administrator for Gong and ZoomInfo.
• Build, deploy, and optimize autonomous AI agents using Agentforce.

Conocimientos

Salesforce Sales/Service Cloud

SaaS Administration

AI Systems Integration

Data Management

Identity Management

Educación

Salesforce Certified Administrator

Microsoft Certified: Enterprise Administrator

Herramientas

Salesforce CPQ

Google Workspace

Okta

ZoomInfo

Descripción del empleo

Salesforce and IT Infrastructure Administrator

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.

Role Overview

We are seeking a highly motivated, forward-thinking, and versatile SaaS & Systems Platform Administrator to own the day-to-day administration, security, configuration, and continuous improvement of our internal technology ecosystem. In this dual‑capacity role you will act as our primary Salesforce, Revenue Tech, & AI Systems Administrator while managing our broader corporate IT infrastructure, identity systems, and integrated business tooling.

What You'll Do:

• CPQ & Commissions Management: Manage and maintain the Salesforce CPQ architecture (product bundles, price rules, advanced approvals) and oversee data accuracy of Salesforce Incentive Compensation Management (Commissions / Spiff).
• Revenue Intelligence & Data GTM Integration: Serve as the primary technical administrator for Gong and ZoomInfo. Manage user seat provisioning, telephony/email integration tracking, data enrichment flows, and troubleshoot API sync errors between these platforms and Salesforce.
• Agentforce & AI Governance: Build, deploy, and continuously optimize autonomous AI agents using Agentforce. Configure topics, actions, guardrails, and natural language instructions to ensure AI agents successfully support internal teams and external customers.
• Configuration & Automation: Build and maintain scalable solutions utilizing Salesforce Core (Sales & Service Clouds) using advanced Flows, validation rules, custom objects, and page layouts.
• Security & Governance: Own the Salesforce security model, ensuring that human users, integrated SaaS tools (ZoomInfo/Gong), and Agentforce AI agents operate strictly within designated profiles, permission sets, and data sharing rules to maintain compliance (ITGC/SOX).

Systems & IT Infrastructure Administration (40%)

• Enterprise Identity & Lifecycle Management: Manage corporate identity providers (e.g., Okta, Microsoft Entra ID) to provision single sign‑on (SSO) and automated lifecycle provisioning across all tech stacks, including specialized RevOps tooling.
• Company‑Wide SaaS & License Management: Oversee configuration, auditing, compliance, and seat provisioning for organization‑wide platforms, including Google Workspace, GenAI productivity layers (Claude), and core HRIS systems (e.g., Hibob, Workday, Rippling, BambooHR).
• SaaS Fleet Management: Act as the primary tier‑3 administrator for core business systems (e.g., Slack, Zoom, Jira, and MDM platforms like Microsoft Intune or Jamf).
• System Uptime & Monitoring: Ensure maximum availability across internal systems, monitoring performance baselines and data ingestion health.
• Process Documentation: Maintain detailed system architecture maps, Agentforce interaction logic flows, provisioning workflows, and internal troubleshooting knowledge bases.

What You'll Bring:

• Experience: 4+ years of professional experience in enterprise application management or IT system administration.
• Salesforce & Revenue Tech Expertise: Proven track record with Salesforce Sales/Service Cloud, 1+ year managing Salesforce CPQ, and hands‑on experience administering Gong (workspace configuration, trackers) and ZoomInfo (credit management, mapping rules).
• Emerging AI Capabilities: Direct experience or certified training in configuring Salesforce Agentforce (creating topics, refining prompts, mapping actions, and analyzing agent execution logs).
• Systems Infrastructure: Deep experience managing enterprise infrastructure tools (Google Workspace administration, Okta, Azure, or AWS) and endpoint management solutions (Intune/Jamf). Hands‑on familiarity connecting HRIS systems to identity providers for automated onboarding.
• Certifications (Highly Preferred): Salesforce Certified AI Associate or AI Specialist
• Salesforce Certified Administrator or Advanced Administrator
• Gong Program Administrator or relevant ZoomInfo Certification
• Microsoft Certified: Enterprise Administrator, Google Workspace Administrator, or Okta Certified Professional
• Core Competencies: Strong analytical mindset, comfortable with ambiguity, and possessing a customer‑service approach to supporting internal business stakeholders.

Pay

The typical base pay range for this role across the US is USD: $65,000 - $70,000 per year. Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long‑term incentives, in the form of company stock options, as well as potential discretionary bonuses.

Benefits

• Comprehensive medical, vision, and dental coverage
• Short & long‑term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10+ paid company holidays in each calendar year and unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.