Sales Support Representative

Flowserve; Torreón; Presencial; MXN 267.840 - 401.760; Jornada completa

Descripción de la vacante

Flowserve is seeking a Sales Support Representative in Torreón, Mexico. You will be the primary contact for customers and collaborate with Engineering, Manufacturing, and Quality teams to respond to inquiries and drive sales initiatives.

You will generate quotes, support bidding cycles, and help forecast sales while maintaining accurate records and ensuring excellent customer satisfaction across a fast-paced, engineered manufacturing environment.

Formación

• Bachelor-level degree is required or preferred.
• Experience in sales or customer service in manufacturing environments.
• Proven ability to collaborate across multiple departments.

Responsabilidades

• Be the primary customer contact and respond to inquiries.
• Coordinate with Engineering, Manufacturing and Quality to support customers.
• Prepare quotes and support sales initiatives.
• Monitor forecasts and generate sales reports.
• Maintain accurate records and support bid cycles.
• Utilize tools to improve pricing, delivery, and customer satisfaction.

Conocimientos

Sales experience

Customer service

Collaboration

Problem solving

Microsoft Office

Organizational skills

Communication

Educación

BS or BA degree in relevant field

Herramientas

Salesforce

ERP systems

MS Office

Descripción del empleo

## Sales Support RepresentativeApplylocations: Torreon, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R-20041Role Summary: The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis. Responsibilities & Requirements: - Customer focused with a results-driven mindset. - Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms. - Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience. - Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts. - Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement. - Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders. - Review customer specifications and documents to apply current Flowserve technical and commercial requirements. - Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities. - Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework. - Generate high quality, on time, value priced proposals to facilitate order fulfilment. - Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization. - Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers. - Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics. - Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement. - In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives. - Receive in and compile weekly sales reports. - Support 30 day/ quarterly sales forecast and monthly outlook processes. - Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach. - Proficiency in Microsoft Office package. - Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision. - Other duties as assigned. Preferred Experience / Skills: - Industry experience related to pumps/rotating equipment. - Experience with customer relationship management in the power generation and utility industries. - Experience in Sales Force. - Experience in pricing, contract review and ERP administration. - BS or BA Degree in relevant field and 3-5 years relevant experience