Sales Operations Specialist II

F5, Inc.; Región Centro; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid working mode

Career growth

Employee Assistance Program

Competitive pay & benefits

Diversity & Inclusion groups

Job summary

F5, Inc. in Mexico is seeking a detail-oriented Sales Operations Specialist who thrives in a fast-paced environment. You’ll support Field, Inside, and Channel Sales, handle order processing, troubleshoot issues, and help ensure accurate Salesforce data.

The role emphasizes cross-functional collaboration, project ownership, and proactive problem solving, with training and growth opportunities within a global cybersecurity leader.

Qualifications

• Detail oriented with multi-tasking ability and strong communication skills.
• Experience supporting sales processes, order administration, and cross-functional teams.
• Ability to work independently in a fast-paced environment and manage priorities.
• Familiarity with Salesforce and process improvement opportunities.

Responsibilities

• Order processing and issue resolution.
• Act as liaison between Field Sales, Inside/Digital/Channel Sales, Revenue Operations, Finance and Accounting, and other teams.
• Own and execute assigned projects or programs.
• Provide communication and education on current processes and best practices.
• Answer pre and post sales questions from sales teams and partners.
• Research inquiries using various systems and tools.
• Intake and coordination of high priority customer requests.
• Ensure Salesforce data integrity.
• Identify process improvements to support business operations.
• Perform other related duties as assigned.
• Uphold F5's Business Code of Ethics and report violations when observed.

Skills

Detail oriented

Multi-tasking

Effective communication

Independence

Cross-functional

Time management

Customer experience

Sales processes

Process improvement

Self-starter

Salesforce experience

Education

BA/BS degree or equivalent work experience

Tools

Salesforce

MS Office (Outlook, Word, PowerPoint, Excel)

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview

The Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5's policies. This role provides a high level support to both internal sales teams and external partners to facilitate strong relationships and generate revenue for F5. This is a fast paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations.

Sales Operations Specialist responsibilities will include, but are not limited to: basic project management, order processing, troubleshooting and problem solving, data quality, sales support, training, and other assigned activities.

What You'll Do

• Order processing and issue resolution
• Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams.
• Own and execute assigned projects or programs.
• Provide communication and education on current processes and best practices.
• Answer pre and post sales questions from F5 sales teams and external partners.
• Research inquiries utilizing various systems and tools.
• Intake and coordination of high priority customer requests.
• Ensure the integrity of Salesforce data.
• Identify process improvements to support business operations
• Perform other related duties as assigned.
• Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

What You'll Bring

• Must be detailed oriented with a proven ability to multi-task
• Effective communication, both in written and verbal form, to interact with cross functional teams and departments
• Ability to work independently in a dynamic fast paced environment, with minimal supervision
• Ability to work cross-functionally to find solutions and drive projects to completion.
• Must be a self-starter and effective time manager
• Passion for customer experience and exceeding expectations
• Understanding or knowledge of sales processes, order administration processes, etc.
• Basic project management
• Strong interest in identifying process improvement opportunities that support the key business operations
• Basic experience with Salesforce desired

Qualifications

• BA/BS degree or equivalent work experience
• 1+ years of Sales Support experience preferred
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Salesforce experience, preferred but not required

What You'll Get

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, comprehensive benefits (https://www.f5.com/company/careers/benefits), and cool perks
• Culture of Giving Back (https://www.f5.com/company/global-good)
• Dynamic Diversity & Inclusion (https://www.f5.com/company/diversity-inclusion) Interest Groups

#LI-SC1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) .

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [e-mail] .