Sales Operations Specialist (Demand Planner)

HARMAN International; Tijuana; Hybrid; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Hybrid work

Employee discounts on Harman/Samsung

Harman University

Wellness benefits

Tuition reimbursement

Job summary

HARMAN is seeking a Global Demand Planning Lead to drive SKU-level forecasts across regions, customers, and product groups. You will lead the demand planning team and partner with Sales, Marketing, Finance, and Supply Planning to align demand with supply.

In this role you will develop sophisticated forecasting models, monitor accuracy, and champion BI tools like SAP IBP and Power BI to enable data-driven decisions.

Qualifications

• Bachelor's degree in a related field and experience in demand planning or S&OP.
• Experience forecasting at SKU, customer, region, or product-family level.
• Strong analytical skills and ability to translate data into business insights.
• Ability to collaborate across functions and communicate forecast changes clearly.

Responsibilities

• Develop and maintain SKU-level demand plans for regions, customers, channels, and product groups.
• Prepare forecasts using historical performance, promotions, lifecycle changes, and market information.
• Support monthly demand reviews with analyses and documented assumptions.
• Partner with Sales, Marketing, Finance, Product Management, Supply Planning, and regional teams to gather input and align demand with supply.
• Monitor forecast accuracy and bias; analyze root causes and implement corrective actions.
• Identify demand risks and opportunities; develop scenarios to support planning decisions.
• Provide visibility into supply constraints and recovery plans for customer discussions.
• Support forecasting tools, BI solutions, automation, and predictive analytics.

Skills

Demand planning

Forecasting

S&OP

Supply chain planning

Excel

Communication

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

SAP ERP

SAP IBP

SAP S/4HANA

Power BI

Job description

A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates listening experience

About The Role

As a Global Demand Planning Lead, you will be responsible for managing all forecasting activities associated with customers and products, and directing the demand planning team to create and maintain forecast models for customers, incorporating business intelligence and forecast information gathered from multiple sources.

Develop the SKU-level demand plan for their region, customers, and products. This plan becomes the key input into the Global S&OP process that is then rolled up against the global supply plan. They will also be the conduit back to sales on supply/delivery constraints.

What You Will Do

• Develop and maintain SKU-level demand plans for assigned regions, customers, channels, and product groups.
• Prepare statistical and judgmental forecasts across multiple planning horizons using historical performance, commercial inputs, promotions, product lifecycle changes, and market information.
• Support monthly demand reviews by preparing analyses and documenting assumptions, risks, opportunities, decisions, and follow-up actions.
• Partner with Sales, Marketing, Finance, Product Management, Supply Planning, and regional teams to gather input and support the development of an aligned demand plan.
• Monitor forecast accuracy, forecast bias, value-add performance, and demand adherence; analyze root causes and recommend corrective actions.
• Identify demand risks and opportunities and develop scenarios to support planning decisions.
• Provide visibility into supply constraints and recovery plans to support customer and commercial discussions.
• Support the use and adoption of forecasting tools, business intelligence solutions, automation, and predictive analytics.

What You Need To Be Successful

• Bachelor’s degree in supply chain management, Operations, Engineering, Business, Mathematics, Statistics, or a related field.
• Relevant experience in demand planning, forecasting, Sales & Operations Planning (S&OP), supply chain planning, or related discipline.
• Experience developing forecasts at the SKU, customer, region, or product-family level.
• Strong analytical skills, including advanced Excel capabilities and the ability to translate data into business insights.
• Ability to work independently and collaborate effectively with cross-functional stakeholders.
• Strong communication skills with the ability to explain forecast changes, risks, and recommendations.

Bonus Points if You Have

• Experience with SAP ERP, SAP Integrated Business Planning (IBP), and/or SAP S/4HANA.
• Experience with Power BI or comparable business intelligence and data visualization tools.
• Exposure to artificial intelligence (AI), predictive analytics, machine learning, or demand-sensing methodologies.
• Experience working within a global or matrixed organization.
• Knowledge of Sales, Finance, Marketing, Product Management, Supply Planning, and related business functions.

What Makes You Eligible

• Be willing to travel up to 10%, including domestic and international travel.
• Completing a background investigation and drug screen as a condition of employment.

What We Offer

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement “Be Brilliant” employee recognition and rewards programAn inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands.

Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)