Sales Development Representative

Zendesk: Transform Customer & Employee Service with AI Agents; Ciudad de México; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

Zendesk is seeking a Sales Development Representative to join our LATAM team. This hybrid role requires you to manage high volumes of inbound leads, qualify opportunities for Account Executives, and upsell where appropriate while maintaining Zendesk’s renowned customer experience focus.

Ideal candidates have consultative sales interest, a Bachelor’s degree or higher, and strong written and verbal English communication.

Qualifications

• Experience in consultative sales or a strong interest in starting a sales career.
• Bachelor's or Master's degree is acceptable in lieu of sales experience.
• Customer-centric mindset and curiosity with SaaS exposure preferred.
• Self-starter with a 'winner' attitude and eagerness to exceed targets.
• Strong written and verbal communication skills, fluent in English.

Responsibilities

• Be a key team member of the sales team, driving new business and delivering on the regional strategy.
• Manage a high volume of inbound leads in CRM to qualify opportunities for Account Executives.
• Use excellent communication skills to upsell and cross-sell before passing to AEs.
• Demonstrate creativity and thrive in Zendesk's collaborative culture while optimizing workflows.
• Aim to overachieve on targets and metrics and uphold the Zendesk brand experience.
• Be the face of Zendesk, delivering outstanding customer experiences and building trust.
• Learn continuously to pave the way for your sales career trajectory.
• Foster a positive, energetic team environment for collaboration and success.

Skills

Consultative selling

English proficiency

Self-starter

Target achievement

Excellent communication

Education

Bachelor's degree or higher

Job description

Sales Development Representative

Location: Remote, Mexico City, Mexico

Remote Type: Hybrid

Time Type: Full time

Job Description

Job Description

Sales Development is the sales & talent pipeline driving the LATAM business. At Zendesk, we provide the best sales training ground that enables you to enhance your skill set and accelerate your career trajectory. We focus on recruiting and inspiring high-potential talent and coaching for sales excellence.
This role could be the start of an incredible career journey in sales for you and is an integral part of the continued success and growth of Zendesk across LATAM. We are looking for exceptional sales talent who will play a key role in driving new business for our sales organization.
Zendesk is the world’s leading Customer Support Platform and we are growing our LATAM business incredibly fast on the back of the success and value that our suite of products deliver for our customers. This is a great opportunity to join a team of incredibly talented, ambitious, and fun sales professionals who embody Zendesk’s unique culture. The ideal candidate will have a proven track record of overachieving in a fast-paced dynamic environment.
You will:

• Be a key team member of the sales team, driving new business and delivering on the strategy for your region.
• Manage a high volume of hot inbound leads in our CRM to qualify as many high-value and top-quality opportunities for the Account Executives as possible.
• Use excellent communication skills to upsell and cross-sell before passing it on to our AEs.
• Show creativity and flourish in a Zen environment, finding new and better ways to work. We want your brains! Just not literally.
• Be motivated to overachieve on targets and metrics.
• Be the face of the brand, 100% focused on building an outstanding customer experience.
• Learn everything you can to pave the way for your Sales career trajectory.
• Focus on building a great team environment for a fun and energetic atmosphere.

Focus on building a great team environment for a fun and energetic atmosphere.

You have:

• Passion to kick-start or continue a career in consultative sales.
• Experience in Sales a bonus but not essential if you have a Bachelor’s or Master’s degree.
• Business experience (SaaS sales preferred / business internship), and examples of being customer centric and curious.
• A “Can Do” / “Winner” attitude, with a hunger and ‘self-starter’ commitment to overachieve and succeed.
• Excellent written and verbal communication skills.
• Proficient in English

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.