SaaS Partner Renewal Growth Lead

Diligent; Región Centro; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work environment

Health benefits

Global teams

Descripción de la vacante

Diligent is seeking a Partner Renewal Specialist to manage and grow the renewal book of business across its channel and strategic partner ecosystem. You will work closely with partners to drive retention, identify expansion opportunities, and ensure a seamless renewal experience.

This commercially focused role requires strong relationship management, analytical rigor, and a deep understanding of SaaS renewal motions, with collaboration across Sales, Finance, Legal, and Partner Operations.

Formación

• 3-5 years of experience in partner renewals, channel sales, or a similar SaaS renewal or account management role.
• Proven track record of meeting or exceeding renewal targets and managing complex renewal negotiations.
• Strong understanding of channel and partner business models, including resellers, distributors, and strategic alliances.
• Experience using Salesforce or similar CRM to manage pipeline and renewal forecasting.

Responsabilidades

• Own and manage the end-to-end renewal process for a portfolio of channel and strategic partners, ensuring on-time renewal and minimising churn.
• Build and maintain strong relationships with partner account managers and decision-makers to understand their business needs and renewal priorities.
• Track and forecast renewal pipelines accurately, providing regular updates to leadership on renewal health and risk.
• Identify at-risk renewals early and develop mitigation strategies in collaboration with Partner Success and Sales teams.
• Negotiate renewal terms, including multi-year agreements, price uplifts, and contract amendments in line with company policy.
• Collaborate cross-functionally with Sales, Finance, Legal, and Partner Operations to resolve renewal blockers and streamline processes.
• Analyse partner usage data and engagement signals to inform renewal conversations and identify upsell and expansion opportunities.
• Maintain accurate records of all renewal activities, outcomes, and forecasts in Salesforce CRM.
• Contribute to the development of partner renewal playbooks, processes, and best practices.

Conocimientos

Partner renewals

Channel sales

SaaS renewals

CRM (Salesforce)

Negotiation

Relationship mgmt

Descripción del empleo

Diligent is seeking a Partner Renewal Specialist to manage and grow the renewal book of business across its channel and strategic partner ecosystem. You will work closely with partners to drive retention, identify expansion opportunities, and ensure a seamless renewal experience.

This commercially focused role requires strong relationship management, analytical rigor, and a deep understanding of SaaS renewal motions, with collaboration across Sales, Finance, Legal, and Partner Operations.