S and C Client Service Analyst

MSCI; Monterrey; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Flexible working arrangements

Global learning platform access

Collaborative workspaces

Job summary

MSCI Monterrey is seeking an experienced S&C Client Service Specialist to join the Client Coverage team. You will respond to questions on ESG data products, develop expertise on data processing, and work with account managers to maintain client relationships.

Travel for on-site presentations may be required. You should have an undergraduate degree in finance/economics/statistics/mathematics or related fields, and strong English communication, with a self-driven, team-oriented mindset.

Qualifications

• Excellent English communication skills (verbal and written).
• Strong analytic, quantitative, and problem-solving abilities.
• Self-starter who can work independently and as part of a team.
• Ability to articulate complex concepts to senior management and clients.

Responsibilities

• Respond to methodology, usage, interpretational, and technical questions on MSCI’s S&C products.
• Develop expertise on S&C data processing for covered clients.
• Support account managers to maintain client relationships and onboard new S&C clients.
• Deliver client education and product training.
• Identify solutions and potential upsell opportunities for clients.

Skills

English proficiency

Analytical thinking

Problem solving

Teamwork

Communication

Education

Undergraduate degree in finance or economics or statistics or mathematics or industrial/chemical engineering or sustainability

Job description

Your Team Responsibilities

We are currently seeking an experienced S&C Client Service Specialist to join our Client Coverage organization in Monterrey. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on MSCI’s Sustainability and Climate products. The S&C Analyst will strive to become a product and client type expert within the ESG Client Service group. He/ she will work closely with account managers to develop and maintain client relationships and will be dedicated to specific client accounts. Client contact is primarily via telephone and email, but occasional traveling may be required for on-site presentations or training.

Your Key Responsibilities

• Key contributor to growth by achieving high client retention rates and increasing productivity
• Understand S&C clients’ investment process, needs and use cases to provide premium service to assigned accounts.
• Develop an in-depth knowledge of the S&C data processing within each team of the covered clients
• Communicate client data management process and use case within the organization
• Contribute to the account management function by ensuring relevant S&C product and Research information is shared with clients
• Responsible for delivering client education and product training
• Answer detailed client inquiries about MSCI S&C products and methodology
• Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client – hence contributing directly to up-selling and cross-selling opportunities
• Work closely with account managers and sales support teams during product implementation and on boarding of new S&C clients.

Your skills and experience that will help you excel

• Undergraduate degree in finance, economics, statistics, mathematics, industrial engineers, chemical engineers, or sustainability field.
• Excellent English communication skills (verbal and written).
• Strong analytic, quantitative, and problem-solving skills.
• A self-starter and highly motivated, ability to work individually and within a team.
• Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
• Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
• Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location.
• Ability to develop value-added contributions to both internal and external clients.
• Strong commercial orientation and business vision.
• Client exposure experience is desired. Excellent interpersonal skills.

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [e-mail] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.