Analytics Client Service Associate

MSCI Inc.; Monterrey; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Flexible work

Tech enabled environment

Global exposure

Learning platforms

Inclusive culture

Job summary

MSCI Inc. in Monterrey seeks an Analytics Client Service Associate to join the Client Coverage team. You will respond to client questions on MSCI Analytics products and methodologies, building strong relationships and addressing issues with pro-active follow-up.

The role supports global clients, collaborates with account managers, and leverages AI-enabled tools to meet data requests and market insights. Travel for on-site trainings may be required.

Qualifications

• Strong analytical, quantitative, and problem solving skills.
• Ability to articulate complex concepts to senior management and clients.
• Experience working with diverse cultures on a global team.
• Excellent verbal and written communication.
• Experience with AI-enabled solutions is highly desired.
• 3-5 years’ experience in Financial Services.

Responsibilities

• Answer detailed client inquiries about MSCI Analytics products and methodology.
• Develop client relationships through proactive follow up on issues raised by clients.
• Analyze market performance and data for our clients on a reactive and a pro-active basis.
• Maintain relationships by ensuring relevant product and model information is shared with clients.
• Provide client feedback to the Coverage, Product Management, Research, and Production groups.
• Act as point of contact for routine inquiries and data requests.
• Keep up with current events and trends in the market place.
• Use and develop AI solutions for client needs.

Skills

Analytical skills

Communication skills

AI tools experience

Financial markets knowledge

Team collaboration

Multicultural experience

Problem solving

Education

Finance or quantitative degree

MBA/CFA/MFE preferred

Tools

Programming

AI tools

Job description

Your Team Responsibilities

We are currently seeking an experienced Analytics Client Service Associate to join our Client Coverage organization in Monterrey.

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. Client Service Analysts work closely with account managers and consultants to develop and maintain client relationships.

Your Key Responsibilities

• Answer detailed client inquiries about MSCI Analytics products and methodology.
• Participate in developing client relationships through proactive follow up on issues raised by clients.
• Analyze market performance and data for our clients on a reactive and a pro-active basis.
• Maintain relationships by ensuring relevant product and model information is shared with clients.
• Provide client feedback to the Coverage, Product Management, Research, and Production groups.
• Act as point of contact for routine inquiries and data requests.
• Keep up with current events and trends in the market place.
• Use and develop AI solutions for client needs.

Specific Knowledge And Skills

• A self-starter and highly motivated, ability to work individually and within a team.
• Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
• Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
• Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines.
• Ability to develop value-added contributions to both internal and external clients.
• Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities.
• Ability to speak and write in foreign languages a plus.
• Deep understanding of international financial institutions and global financial markets.
• Demonstrated understanding of financial topics, such as: modern portfolio theory, equity and portfolio construction, optimization, CAPM, multi-factor risk models, market risk, credit risk, and VaR.
• Strong analytic, quantitative, and problem solving skills.
• Excellent verbal and written communication skills.
• Previous experience with programming/coding and/or AI tools, including the design, development, or implementation of AI-enabled solutions, is highly desired.

Desired Experience

• 3-5 years’ experience in Financial Services

Desired Qualifications

• Undergraduate degree in finance, economics, actuarial sciences, statistics, mathematics, or other quantitative fields required.
• MFE, MBA, Master’s Degree and/or CFA, or equivalent highly desired.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [e-mail] and indicate the specifics of the assistance needed. Please note, this e‑mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.