Renewal Sales Representative

Epicor; Monterrey; Presencial; MXN 360.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Descripción de la vacante

Epicor, a global software company, seeks a results-driven Sales/Renewals specialist in Monterrey to drive license and renewal sales by phone and email. You will manage a defined customer base, identify upsell opportunities, and provide pricing details to secure timely renewals while collaborating with Sales Operations to meet customer needs.

You will work in a fast-paced environment, leveraging Excel, CRM, and Outlook to track forecasts and maintain strong customer relationships across the

Formación

• 3+ years of relevant sales or renewals experience.
• Proficient English required.
• Experience with license renewals and upsell is a plus.

Responsabilidades

• Achieves quota by selling license/renewal by phone and email, with upsell opportunities when applicable.
• Provides renewal dates and pricing details to customers to ensure timely renewal.
• Works within an established customer base and territory.
• Identifies lead generation opportunities to expand territory and drive upsells.
• Analyzes customer feedback to capture product expectations and satisfaction in the CRM.
• Provides accurate monthly/quarterly sales forecasts.
• Builds and maintains positive customer relationships.
• Collaborates with Sales Operations to ensure customer requirements are met.

Conocimientos

Excel

Outlook

CRM system

Product knowledge

Verbal & written communication

Time management

Customer relationship

Herramientas

CRM system

Microsoft Excel

Microsoft Outlook

Descripción del empleo

• Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
• Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
• Works within an established customer and territory.
• Identifies lead generation opportunities to expand territory and drive upsells.
• Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
• Provides accurate monthly/quarterly sales forecasts.
• Builds and maintains a positive relationship with customers.
• Works with other teams such as Sales Operations to ensure customer requirements are met.

Duties & Responsibilities

• Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
• Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
• Works within an established customer and territory.
• Identifies lead generation opportunities to expand territory and drive upsells.
• Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
• Provides accurate monthly/quarterly sales forecasts.
• Builds and maintains a positive relationship with customers.
• Works with other teams such as Sales Operations to ensure customer requirements are met.

Knowledge, Skills & Abilities

• Ability to work in a fast paced environment
• Knowledge of Microsoft Excel and Outlook
• Knowledge of a CRM system
• Ability to learn and apply strong product knowledge
• Ability to effectively communicate both verbally and in writing
• Organizational and time management skills
• Ability to build strong customer relationships and delivering a best-in-class customer experience

Qualifications

• 3+ years applicable experience and demonstrated success/knowledge
• Proficient English Level

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.