Remote Technical Analyst I: SaaS Support & Insights

Varicent; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Technical Analyst I to join their remote team. In this role, you will troubleshoot technical issues, support customers in maximizing product value, and maintain high levels of client satisfaction. Ideal candidates possess over a year of technical experience and must have strong SQL skills and English proficiency. Benefits include a market-leading compensation package and wellness programs to support health and well-being.

Servicios

Market-Leading Compensation Package

Wellness Programs

Latest tools and technologies

Formación

• 1+ years of relevant technical experience.
• Familiarity with relational database concepts.
• CEFR B2 level English proficiency or higher.

Responsabilidades

• Resolve technical problems by troubleshooting incidents.
• Communicate progress of investigation with clients.
• Proficient in utilizing all support tools and processes.

Conocimientos

Technical experience

SQL scripting

Client/server architecture

Technical communication

Best practices sharing

Descripción del empleo

A leading technology firm is seeking a Technical Analyst I to join their remote team. In this role, you will troubleshoot technical issues, support customers in maximizing product value, and maintain high levels of client satisfaction. Ideal candidates possess over a year of technical experience and must have strong SQL skills and English proficiency. Benefits include a market-leading compensation package and wellness programs to support health and well-being.