Remote Technical Account Manager — IoT SaaS Value Driver

Samsara; Pachuca; A distancia; MXN 1,485,000 - 2,228,000; Jornada completa

Descripción de la vacante

A leading technology company based in Mexico is seeking a Technical Account Manager to drive customer success and technical health. The ideal candidate will have over 7 years of experience in technical customer-facing roles, exceptional technical literacy, and strong communication skills in both English and Spanish. This remote position offers a competitive compensation package and the opportunity to impact critical industries.

Servicios

Flexible working hours

Comprehensive health benefits

Employee-led remote working initiatives

Formación

• 7+ years experience in technical customer-facing roles.
• Exceptional technical literacy with hardware, software, and APIs.
• Strong written and verbal communication skills in English and Spanish.

Responsabilidades

• Drive customer impact and value realization.
• Manage a portfolio of accounts with tailored success plans.
• Serve as the primary technical point of contact for customers.
• Conduct root cause analysis to prevent recurrence of issues.
• Lead customer meetings and adapt communication style as needed.

Conocimientos

Customer success management

Technical problem-solving

Bilingual (English and Spanish)

Communication skills

Educación

Bachelor’s degree in a technical field

Herramientas

Samsara platform

Salesforce

Zendesk

Jira

Tableau

Descripción del empleo

A leading technology company based in Mexico is seeking a Technical Account Manager to drive customer success and technical health. The ideal candidate will have over 7 years of experience in technical customer-facing roles, exceptional technical literacy, and strong communication skills in both English and Spanish. This remote position offers a competitive compensation package and the opportunity to impact critical industries.