Remote Strategic Account Manager — Startup Growth

Hireframe; Estado de México; A distancia; MXN 1.086.000 - 1.538.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent remote work

Paid Time Off

HMO coverage

Annual performance bonuses

Dedicated coaches for skill-building

Growth opportunities

Descripción de la vacante

Hireframe is a remote staffing company serving US-based startups and growth-stage businesses. You will own a portfolio of 20+ active client accounts, focusing on retention, satisfaction, and growth.

You are the primary point of contact, not just a coordinator, and you will be empowered from day one with coaching and real ownership to grow into a senior strategic AM over time. This role is ideal for someone earlier in their career who has proven they can manage client relationships independently

Formación

• 4+ years in account management, client success, or a client-facing role with end-to-end ownership.
• Experience in startup or high-growth environments and collaborating with founders and lean teams.
• Excellent English communication, written and verbal, for US-based clients.
• Willingness to work during US business hours and align with client needs.
• Coachable, growth-oriented, and able to absorb feedback quickly.
• Strong goal orientation with ownership of retention and expansion metrics.

Responsabilidades

• Own a portfolio of 20+ active client accounts across US startups and growth-stage companies.
• Lead monthly client syncs, set agendas, capture actions, and uncover future needs.
• Monitor account health and identify risk signals before churn occurs.
• Drive expansion conversations when clients are ready to grow.
• Coordinate with recruiting on active placements; be the client’s accountability point.
• Maintain accurate, up-to-date account data and next steps.
• Escalate clearly and early when leadership is needed while owning decisions.

Conocimientos

English communication

US business hours

coachable

goal oriented

proactive updates

organization/time management

Descripción del empleo

Hireframe is a remote staffing company serving US-based startups and growth-stage businesses. You will own a portfolio of 20+ active client accounts, focusing on retention, satisfaction, and growth.

You are the primary point of contact, not just a coordinator, and you will be empowered from day one with coaching and real ownership to grow into a senior strategic AM over time. This role is ideal for someone earlier in their career who has proven they can manage client relationships independently