Remote Service Desk — 1st Line Tech Support

Dyopath

México

Remote

MXN 173,000 - 207,000

Full time

7 days ago

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Benefits offered by this job

Savings / Monthly 13% cap

Pantry Vouchers 9% deposited every**

Christmas Bonus: 25 days of your daily

Vacations - 12 days after the first

Anniversary Bonus - 10 days of base

Vacation Premium – 40% first year

Major Medical Insurance covers you and

Life Insurance

Quarterly Bonus

Marriage or Bereavement Time off

Maternity/Paternity Time off

Ergonomic Chair

250 pesos monthly stipend for internet

Job summary

DYOPATH is seeking a Service Desk Level 1 Analyst to be the first line of support for users, resolving hardware and software issues and guiding customers with empathy. You’ll work remotely from Mexico, Monday–Friday, and contribute to a culture that values growth and collaboration.

Training and certifications are encouraged, with opportunities for career progression. Join a team that celebrates successes, offers comprehensive benefits, and supports ongoing learning as you help keep users

Qualifications

High school diploma or equivalent required; Associate or bachelor’s degree in CS preferred.
Professional certifications (or working toward): HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals.

Responsibilities

Be the first point of contact for technical support via phone, email, and chat.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed.
Ensure timely and accurate resolution while delivering exceptional customer service.
Follow up with users to confirm satisfaction.
Invest in training, certifications, and ongoing learning.
Participate in special projects that enhance service delivery.