Remote Senior Technical Support Engineer (SaaS/IoT)

Samsara; Pachuca; A distancia; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A leading IoT solutions provider is seeking a Technical Support Specialist to provide exceptional technical assistance. In this role, you will resolve complex issues and support customers across multiple channels. Candidates should have 3+ years of experience in technical support, be bilingual in English and Spanish, and possess a solid understanding of networking concepts. This is a remote position based in Mexico.

Servicios

Competitive total compensation

Health benefits

Remote and flexible work options

Formación

• 3+ years of experience in a technical product support role.
• Demonstrated proficiency in troubleshooting hardware and software systems.
• Strong written and verbal communication skills.

Responsabilidades

• Serve as the initial technical point of contact for customer issues.
• Provide in-depth technical troubleshooting for advanced issues.
• Document detailed resolutions and mentor junior agents.

Conocimientos

Technical troubleshooting

Bilingual proficiency in English and Spanish

Networking concepts (TCP/IP, VPNs, DNS)

Problem-solving

Communication skills

Educación

Bachelor’s degree in a technical discipline

4-6 years of equivalent hands-on technical experience

Herramientas

APIs

Diagnostic tools

Google Workplace applications

Descripción del empleo

A leading IoT solutions provider is seeking a Technical Support Specialist to provide exceptional technical assistance. In this role, you will resolve complex issues and support customers across multiple channels. Candidates should have 3+ years of experience in technical support, be bilingual in English and Spanish, and possess a solid understanding of networking concepts. This is a remote position based in Mexico.