Remote Project Analyst, Contact Center Solutions

BCD Travel; Monterrey; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours and remote work options

Career growth opportunities

Generous vacation days

Wellbeing tools

Travel industry perks

Descripción de la vacante

BCD Travel in Monterrey, Mexico, seeks a Project Analyst for Contact Center Solutions to support and analyze post-project data across accounts, regions, and divisions. You will help with testing coordination, ROI documentation, and data gathering for real-time and historical reporting.

The role requires prior data reporting experience, strong Microsoft Office skills, and the ability to manage multiple initiatives.

Formación

• Prior experience in data reporting, analytical work, or similar field.
• Strong skills in word processing, spreadsheets and presentations (Microsoft Office).
• Ability to manage multiple initiatives with competing priorities.
• Ability to identify customer needs through listening and probing questions.
• Excellent verbal and written English communication.

Responsabilidades

• Assist Speech managers with projects to enhance the customer experience via speech technology.
• Create and manage a testing plan that covers all data and process elements for user requirements.
• Escalate errors or anomalies to project team and retest and report as needed.
• Contribute to account assessments and account strategy.
• Provide data gathering and analysis for real time and historical reporting.
• Maintain reports on results of new technology in support of ROI.
• Manage processing of PeopleSoft tickets within timelines and with quality.

Conocimientos

Data reporting

Analytical thinking

Multitasking

Customer needs

Execution focus

English comms

Herramientas

Microsoft Office Suite

Descripción del empleo

BCD Travel in Monterrey, Mexico, seeks a Project Analyst for Contact Center Solutions to support and analyze post-project data across accounts, regions, and divisions. You will help with testing coordination, ROI documentation, and data gathering for real-time and historical reporting.

The role requires prior data reporting experience, strong Microsoft Office skills, and the ability to manage multiple initiatives.