Remote Operations Specialist: Data & Process

Zappy; Ciudad de México; A distancia; MXN 824,000 - 1,099,000; Jornada completa

Descripción de la vacante

A leading BPO service provider is seeking an Operations Specialist to coordinate workflows, manage communication with clients, and ensure timely delivery of services. The ideal candidate will possess 3–5 years of experience in operations or project coordination and have strong attention to detail. Must have excellent English communication skills and proficiency with tools like Google Workspace and project management platforms. This position offers a remote work setup with flexibility for U.S. business hours.

Formación

• 3–5 years of experience in operations, project coordination, or account support, preferably in BPO, logistics, or tech environment.
• Exceptional organizational and multitasking skills with strong attention to detail.
• Excellent spoken and written English; comfortable communicating with U.S.-based clients.
• Strong problem-solving abilities and a 'get it done' attitude in dynamic environments.

Responsabilidades

• Oversee daily workflows to ensure smooth delivery of services and operational tasks.
• Act as a liaison between internal teams and client stakeholders.
• Maintain accurate operational data in platforms such as CRMs.
• Support the creation and refinement of SOPs to improve consistency.

Conocimientos

Organizational skills

Multitasking skills

Attention to detail

Communication skills

Problem-solving skills

Herramientas

Google Workspace

Excel

Asana

Monday.com

ClickUp

Descripción del empleo

A leading BPO service provider is seeking an Operations Specialist to coordinate workflows, manage communication with clients, and ensure timely delivery of services. The ideal candidate will possess 3–5 years of experience in operations or project coordination and have strong attention to detail. Must have excellent English communication skills and proficiency with tools like Google Workspace and project management platforms. This position offers a remote work setup with flexibility for U.S. business hours.