Remote Logistics Assistant

NTD software; México; A distancia; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A transportation services company in Mexico seeks a full-time Customer Service Representative to provide exceptional support and manage carrier relationships. Candidates should be organized, detail-oriented, and proficient in Microsoft Office 365. The role involves analyzing metrics to improve service and requires strong English communication skills. A dedicated home office and reliable internet are essential.

Formación

• Strong problem-solving and analytical skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proven communication skills.

Responsabilidades

• Provide amazing customer service to clients.
• Utilize Transportation Management Systems to manage workload.
• Analyze key metrics for improvement opportunities.

Conocimientos

Problem-solving skills

Analytical skills

Written communication skills

Verbal communication skills

Organizational skills

Attention to detail

Collaborative work

Proficiency in English

Herramientas

Microsoft Office 365

TMS Systems

Descripción del empleo

If you thrive in a forward-thinking and innovative workplace, excel at building and nurturing relationships, and have a passion for the transportation industry, we want to hear from you! We are expanding our team to cover a full-time position with a rotative schedule.

Responsibilities

• Provide amazing customer service to clients with quick responses to requests, clear communication, attention to detail, and timely follow-up on outstanding items.
• Utilize Transportation Management Systems (TMS) to complete and manage assigned workload.
• Follow documented processes to complete assigned workload.
• Source carriers for bids, projects, or one-off needs.
• Analyze key metrics to identify trends and opportunities for improvement.
• Provide insightful reports to enhance decision-making processes.
• Identify and onboard new carriers to enhance our service offerings.
• Develop new and grow existing carrier relationships.
• Build relationships with carriers based on the company’s business needs to secure additional capacity to meet the sales team's demands.
• Negotiate rates with carriers to secure efficient capacity to meet company business needs.
• Ensure successful project completion through effective management.

Requirements

• Strong problem-solving and analytical skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proven written and verbal communication skills.
• Highly collaborative and able to work effectively with all departments.
• Organized with great attention to detail.
• Proficiency in Microsoft Office 365: Word, Excel (extensive), Outlook.
• Desirable experience with 3GTMS, DAT, ITS, and other market-costing data services.
• Familiarity with various web services for carrier procurement, onboarding, and monitoring.
• Proficiency in English for clear and effective verbal and written communication.
• Ability to understand and interpret complex information in English, including technical documents and client instructions.
• Stable and reliable internet service with minimal downtime and access to an alternative connection if needed.
• A quiet, distraction-free home office environment dedicated to work activities.