Remote Last-Mile Delivery Coordinator

B2B En Productos De Salud, S.A De C.V; Veracruz; A distancia; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Remote work

Professional development

Descripción de la vacante

B2B En Productos De Salud, S.A De C.V is seeking a skilled Remote Last-Mile and Delivery Coordinator to optimize delivery routes, monitor performance with GPS, and manage a network of drivers for timely, cost-efficient orders. This fully remote role requires strong problem-solving, excellent communication, and the ability to coordinate with warehouses and customer support from anywhere in Mexico.

Join a fast-paced e-commerce logistics team and help deliver outstanding customer experiences while

Formación

• High school diploma or equivalent; Associate's or Bachelor's degree in Logistics, Supply Chain Management, or a related field is a plus.
• Minimum 3 years of experience in last-mile delivery coordination, transportation logistics, or dispatch operations.
• Proficiency with last-mile delivery software, route optimization tools, and GPS tracking systems.
• Strong understanding of last-mile logistics challenges and best practices.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong analytical skills to interpret delivery data and identify actionable insights.
• Ability to work independently and thrive in a remote work setting, maintaining high productivity.
• Adaptability to handle dynamic situations and problem-solve effectively under pressure.
• Familiarity with courier or gig-economy driver management is beneficial.

Responsabilidades

• Plan, optimize, and manage daily delivery routes for a fleet of couriers to ensure efficiency and punctuality.
• Monitor driver performance and adherence to schedules using GPS tracking and real-time data.
• Communicate effectively with drivers, providing support, instructions, and resolving any issues encountered during deliveries.
• Manage communication with customers regarding delivery status, delays, and exceptions.
• Analyze delivery performance data to identify trends, inefficiencies, and areas for improvement.
• Implement and enforce company policies and procedures related to delivery operations and customer service.
• Collaborate with warehouse operations and customer support teams to ensure seamless order fulfillment and delivery.
• Manage the dispatch and allocation of delivery resources to meet fluctuating demand.
• Respond to and resolve customer complaints or issues related to delivery in a timely and professional manner.
• Contribute to the continuous improvement of last-mile delivery processes and technologies.

Conocimientos

Last-mile coordination

GPS tracking

Communication skills

Remote work

Problem solving

Educación

High school diploma or equivalent

Associate's or Bachelor's in Logistics or related field

Herramientas

Last-mile software

Route optimization tools

GPS tracking systems

Descripción del empleo

B2B En Productos De Salud, S.A De C.V is seeking a skilled Remote Last-Mile and Delivery Coordinator to optimize delivery routes, monitor performance with GPS, and manage a network of drivers for timely, cost-efficient orders. This fully remote role requires strong problem-solving, excellent communication, and the ability to coordinate with warehouses and customer support from anywhere in Mexico.

Join a fast-paced e-commerce logistics team and help deliver outstanding customer experiences while