Coordinador De Última Milla — Optimización De Rutas

B2B En Productos De Salud, S.A De C.V; Veracruz; Remote; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Remote work

Professional development

Job summary

B2B En Productos De Salud, S.A De C.V is seeking a skilled Remote Last-Mile and Delivery Coordinator to optimize delivery routes, monitor performance with GPS, and manage a network of drivers for timely, cost-efficient orders. This fully remote role requires strong problem-solving, excellent communication, and the ability to coordinate with warehouses and customer support from anywhere in Mexico.

Join a fast-paced e-commerce logistics team and help deliver outstanding customer experiences while

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in Logistics, Supply Chain Management, or a related field is a plus.
• Minimum 3 years of experience in last-mile delivery coordination, transportation logistics, or dispatch operations.
• Proficiency with last-mile delivery software, route optimization tools, and GPS tracking systems.
• Strong understanding of last-mile logistics challenges and best practices.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong analytical skills to interpret delivery data and identify actionable insights.
• Ability to work independently and thrive in a remote work setting, maintaining high productivity.
• Adaptability to handle dynamic situations and problem-solve effectively under pressure.
• Familiarity with courier or gig-economy driver management is beneficial.

Responsibilities

• Plan, optimize, and manage daily delivery routes for a fleet of couriers to ensure efficiency and punctuality.
• Monitor driver performance and adherence to schedules using GPS tracking and real-time data.
• Communicate effectively with drivers, providing support, instructions, and resolving any issues encountered during deliveries.
• Manage communication with customers regarding delivery status, delays, and exceptions.
• Analyze delivery performance data to identify trends, inefficiencies, and areas for improvement.
• Implement and enforce company policies and procedures related to delivery operations and customer service.
• Collaborate with warehouse operations and customer support teams to ensure seamless order fulfillment and delivery.
• Manage the dispatch and allocation of delivery resources to meet fluctuating demand.
• Respond to and resolve customer complaints or issues related to delivery in a timely and professional manner.
• Contribute to the continuous improvement of last-mile delivery processes and technologies.

Skills

Last-mile coordination

GPS tracking

Communication skills

Remote work

Problem solving

Education

High school diploma or equivalent

Associate's or Bachelor's in Logistics or related field

Tools

Last-mile software

Route optimization tools

GPS tracking systems

Job description

Our client, a fast-paced e-commerce logistics provider, is actively seeking a skilled Remote Last-Mile and Delivery Coordinator to enhance their delivery network efficiency. This fully remote role is integral to ensuring timely, cost-effective, and customer-centric deliveries within designated service areas. You will be responsible for optimizing delivery routes, managing a fleet of drivers (employees or contractors), monitoring delivery performance in real-time, and resolving on-road issues. The ideal candidate will have a strong grasp of last-mile logistics technologies, excellent problem-solving abilities, and superior communication skills. We are looking for a proactive and adaptable individual who can manage dynamic delivery operations remotely and contribute to exceptional customer experiences. This is a prime opportunity for a logistics professional seeking a remote position with significant impact.

About the Role

Our client, a fast-paced e-commerce logistics provider, is actively seeking a skilled Remote Last-Mile and Delivery Coordinator to enhance their delivery network efficiency. This fully remote role is integral to ensuring timely, cost-effective, and customer-centric deliveries within designated service areas. You will be responsible for optimizing delivery routes, managing a fleet of drivers (employees or contractors), monitoring delivery performance in real-time, and resolving on-road issues. The ideal candidate will have a strong grasp of last-mile logistics technologies, excellent problem-solving abilities, and superior communication skills. We are looking for a proactive and adaptable individual who can manage dynamic delivery operations remotely and contribute to exceptional customer experiences. This is a prime opportunity for a logistics professional seeking a remote position with significant impact.

Key Responsibilities

• Plan, optimize, and manage daily delivery routes for a fleet of couriers to ensure efficiency and punctuality.
• Monitor driver performance and adherence to schedules using GPS tracking and real-time data.
• Communicate effectively with drivers, providing support, instructions, and resolving any issues encountered during deliveries.
• Manage communication with customers regarding delivery status, delays, and exceptions.
• Analyze delivery performance data to identify trends, inefficiencies, and areas for improvement.
• Implement and enforce company policies and procedures related to delivery operations and customer service.
• Collaborate with warehouse operations and customer support teams to ensure seamless order fulfillment and delivery.
• Manage the dispatch and allocation of delivery resources to meet fluctuating demand.
• Respond to and resolve customer complaints or issues related to delivery in a timely and professional manner.
• Contribute to the continuous improvement of last-mile delivery processes and technologies.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree in Logistics, Supply Chain Management, or a related field is a plus.
• Minimum of 3 years of experience in last-mile delivery coordination, transportation logistics, or dispatch operations.
• Proficiency with last-mile delivery software, route optimization tools, and GPS tracking systems.
• Strong understanding of last-mile logistics challenges and best practices.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong analytical skills to interpret delivery data and identify actionable insights.
• Ability to work independently and thrive in a remote work setting, maintaining high productivity.
• Adaptability to handle dynamic situations and problem-solve effectively under pressure.
• Familiarity with courier or gig-economy driver management is beneficial.

Benefits

Our client offers a competitive salary, performance-based incentives, and a comprehensive benefits package including health, dental, and vision insurance, and generous paid time off. This fully remote position offers significant flexibility and the opportunity to work with a leading company in the e-commerce logistics sector. You will have access to cutting-edge technology and ongoing professional development opportunities. Join our client's innovative team and play a key role in revolutionizing last-mile delivery.

Our client, a fast-growing e-commerce platform specializing in regional products, is seeking a meticulous and proactive Coordinador de Última Milla y Entregas Locales Remoto. This position is fully remote and requires an individual with excellent organizational skills and a strong understanding of local delivery logistics. You will be responsible for coordinating the final stage of the delivery process, ensuring timely and accurate fulfillment of orders to customers within designated local areas, and managing relationships with local delivery partners. The ideal candidate is adept at managing operations from a distance, optimizing delivery efficiency, and ensuring a positive customer experience for our clients across various regions through seamless last-mile execution.

About the Role

Our client, a fast-growing e-commerce platform specializing in regional products, is seeking a meticulous and proactive Coordinador de Última Milla y Entregas Locales Remoto. This position is fully remote and requires an individual with excellent organizational skills and a strong understanding of local delivery logistics. You will be responsible for coordinating the final stage of the delivery process, ensuring timely and accurate fulfillment of orders to customers within designated local areas, and managing relationships with local delivery partners. The ideal candidate is adept at managing operations from a distance, optimizing delivery efficiency, and ensuring a positive customer experience for our clients across various regions through seamless last-mile execution.

Key Responsibilities

• Coordinate and manage all aspects of last-mile delivery operations for designated local territories.
• Liaise with a network of local delivery partners (couriers, drivers) to schedule and track deliveries.
• Ensure timely and accurate fulfillment of customer orders, meeting established service level agreements (SLAs).
• Monitor delivery performance, identify bottlenecks, and implement solutions to improve efficiency and reduce delivery times.
• Manage order allocation and dispatching processes, optimizing routes and resource utilization.
• Handle customer inquiries and resolve issues related to deliveries promptly and professionally.
• Maintain accurate records of delivery status, driver performance, and customer feedback.
• Collaborate with warehouse and customer service teams to ensure a smooth end-to-end delivery process.
• Analyze delivery data to identify trends and opportunities for operational improvements in local delivery networks.
• Stay informed about best practices and technologies in last-mile logistics.

Requirements

• High school diploma or equivalent; a degree or certification in Logistics or Business Administration is a plus.
• Minimum of 2 years of experience in logistics coordination, delivery management, or operations, with a focus on last-mile delivery.
• Proven experience in coordinating local delivery operations and managing delivery partners.
• Strong understanding of last-mile logistics challenges and optimization strategies.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in using delivery management software, route planning tools, and communication platforms.
• Ability to work independently and manage multiple tasks effectively in a remote setting.
• Detail-oriented with a strong commitment to accuracy and customer satisfaction.
• Fluency in Spanish is required; proficiency in English is a plus.
• Experience in e-commerce fulfillment and understanding of local market dynamics is advantageous.

Benefits

Our client offers a competitive salary and the significant benefit of a fully remote work environment. You will have the opportunity to significantly impact our delivery network and customer experience from anywhere. Benefits include comprehensive health insurance, generous paid time off, and opportunities for professional growth within a dynamic and expanding company. We pride ourselves on a supportive and flexible remote work culture that values initiative and results.

Our client is seeking an energetic and organized Last-Mile Logistics and Warehousing Coordinator to join their expanding operations. This is a fully remote position, allowing you to contribute to our success from the convenience of your home office anywhere