Remote Knowledge Management Strategist (AI-Powered)

Samsara; Pachuca; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A technology company is seeking a Knowledge Management Specialist to create documentation and learning materials for its Sales Support organization. This fully remote position requires at least 4 years of experience in knowledge management and the ability to manage multiple projects effectively. The ideal candidate will also collaborate with teams to refine processes, utilize AI tools, and support organizational goals.

Servicios

Competitive total compensation package

Flexible working hours

Health benefits

Formación

• 4+ years of knowledge management and technical writing experience.
• Experience managing complex content projects.
• Adept at managing multiple priorities.

Responsabilidades

• Establish a scalable infrastructure for Sales Support’s knowledge management function.
• Collaborate with cross-functional teams.
• Craft clear and concise KB articles.

Conocimientos

Interpersonal skills

Project management

Curiosity about businesses

Educación

Bachelor's degree in a related field

Herramientas

Zendesk

JIRA

Confluence

Tableau

Descripción del empleo

A technology company is seeking a Knowledge Management Specialist to create documentation and learning materials for its Sales Support organization. This fully remote position requires at least 4 years of experience in knowledge management and the ability to manage multiple projects effectively. The ideal candidate will also collaborate with teams to refine processes, utilize AI tools, and support organizational goals.